Customer Care & eCommerce Assistant

Bassike; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Bassike is seeking a Customer Care & eCommerce Assistant to manage customer enquiries, support online operations, and assist with fulfilment and logistics coordination. You will work with ecommerce, marketing, warehouse, buying, planning, and production teams to deliver a seamless customer experience.

Experience with Shopify and AP21 is preferred. The role reports to the E-Commerce Manager and involves monitoring customer feedback and performance to identify improvement opportunities.

Qualifications

• Experience with Shopify and online store management.
• AP21 experience is a plus.

Responsibilities

• Deliver premium customer care across all touchpoints, resolving enquiries and returns with a solutions-focused approach.
• Coordinate online orders and fulfilment with warehouse, logistics, stores and couriers.
• Support the day-to-day running of Bassike websites, including merchandising and product updates.
• Monitor customer care and ecommerce performance, reporting trends and feedback for improvements.
• Collaborate with Ecommerce, Marketing, Buying & Planning, Finance, Warehouse and Logistics teams to support launches and promotions.

Skills

Customer service

Shopify

Order fulfilment

Logistics coordination

Tools

Shopify

AP21

Job description

The Customer Care & eCommerce Assistant is responsible for managing customer enquiries, delivering a high level of customer service, supporting the day-to-day running of online operations, and assisting with fulfilment and logistics coordination.

• Reporting into the E-Commerce Manager, this role will work collaboratively with key stakeholders across the business including ecommerce, marketing, warehouse & logistics, buying & planning, and development & production teams.
• Deliver premium customer care across all touchpoints, managing enquiries, returns, complaints and online support with a fast, solutions-focused approach.
• Coordinate online orders and fulfilment, working closely with warehouse, logistics, stores and couriers to resolve delivery, stock and order issues.
  
• Support the day-to-day running of the Bassike websites, including merchandising, product updates, content accuracy and product enrichment.
  
• Monitor customer care and eCommerce performance, reporting on key trends, fulfilment issues and customer feedback to identify opportunities for improvement.
  
• Collaborate across the business with Ecommerce, Marketing, Buying & Planning, Finance, Warehouse and Logistics teams to support launches, promotions and a seamless customer experience.
• Experience with Shopify & AP21 prefered.