Customer Care Consultant

Kevin Joyce Pest Management; Sydney; On-site; AUD 60,000 - 70,000; Full time

Job summary

Kevin Joyce Pest Management in Sydney is seeking a full-time administrator to support scheduling, client liaison and invoicing for pest management works. You will coordinate technicians, reschedule bookings as priorities shift, handle inquiries by phone and email, and provide admin support to management, with exposure to client portals for invoices and reports.

The role offers steady hours Monday to Friday with rotating Saturday shifts, suited to someone detail-oriented who can manage competing

Qualifications

• Ability to manage scheduling for technicians.
• Strong communication with clients via phone and email.
• Efficient handling of invoices and reports.

Responsibilities

• Schedule and coordinate pest management works for technicians.
• Reschedule works to meet changing client priorities.
• Liaise with clients to confirm bookings.
• Respond to client enquiries by phone and email.
• Submit invoices and associated reports to clients via online portals.
• Follow up on quotes during handover.
• Provide administrative support to management.

Skills

Scheduling

Client communication

Administrative tasks

Invoicing

Job description

The position is full time, and you will be working Monday-Friday with rotating Saturday work.

Scheduling and ad hoc pest management works for technicians

Rescheduling pest management works to meet often changing/conflicting client priorities

Liaising with clients to confirm bookings

Responding to client enquiries (phone calls and emails)

Submission of invoices and associated reports to clients (some through various client online portals)

Following up & working on quotes same time the quote is handed over

Providing administrative support to management