Customer Service

Precision Pest Control; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Work-Life Balance

Structured Training

Supportive Culture

Modern Tools (Nexus Service Manager)

Job summary

Precision Pest Control, based in our busy Eastgardens head office, is seeking a proactive sales administrator to provide support to our small team. You will handle customer enquiries, quotes, bookings, and day-to-day administration to help drive sales and ensure seamless service delivery.

You will coordinate service bookings, manage the service calendar, follow up with clients on regular schedules, maintain records, assist invoicing, and work with the sales and service teams to deliver a high

Qualifications

• Proven experience in administration, customer service, or sales support in an office.
• Strong ability to communicate professionally with customers and build relationships.
• Excellent written and verbal English communication skills.
• Excellent time management, organisation and attention to detail.
• Proficient in Word, Excel, Outlook, Gmail and maps tools.
• Willingness to learn new software and internal processes.
• Current Police Check or willingness to obtain one and Australian work rights.

Responsibilities

• Provide professional written and verbal communication, respond to customer enquiries, build strong client relationships, and assist with sales enquiries.
• Coordinate service bookings, manage the service calendar, and schedule appointments for site visits by the technical team.
• Prepare and generate client quotes, process orders via phone and email, and support the sales team.
• Manage existing client accounts, follow up on regular service schedules, arrange recurring appointments.
• Maintain accurate customer records, assist with invoicing, data entry, and document management.
• Collaborate with sales and service teams to maintain efficient processes and high service standards.

Skills

Administration

Customer Service

Sales Support

Tools

Microsoft Word

Microsoft Excel

Outlook

Gmail

Google Maps

Job description

Based in our busy Eastgardens head office, you will provide sales administration, customer service, appointment scheduling, and administrative support to our small team, helping to facilitate sales and ensure seamless service delivery.

Key responsibilities

• Provide professional written and verbal communication, respond to customer enquiries, build strong client relationships, and assist with sales enquiries
• Coordinate service bookings, manage the service calendar, and schedule appointments to ensure smooth and productive site visits for our technical team
• Prepare and generate client quotes, process incoming orders received via phone and email, and provide day-to-day administrative support to the sales team
• Manage existing client accounts, follow up with clients on regular service schedules, and arrange recurring appointments and bookings
• Maintain accurate customer and client records, assist with invoicing, data entry, document management, and provide administrative support to the sales and service divisions
• Work collaboratively with the sales and service teams to maintain efficient processes and deliver a high standard of customer service

About you

• Proven experience in administration, customer service, sales administration, sales support, or account management within an office environment
• Strong ability to communicate professionally with customers and clients and build positive business relationships
• Exceptional written and verbal English communication skills
• Excellent time management, organisation, prioritisation, and attention to detail
• Competence using Microsoft Word, Excel, Outlook, Gmail, Google Maps, and other computer applications
• A willingness and aptitude to learn new software, systems, and internal processes
• A current Police Check (or willingness to obtain one) and valid Australian work rights are mandatory

About us

Precision Pest Control is a rapidly growing, family-owned business operating across the NSW Central Coast, Sydney, the Illawarra, and Canberra. Guided by strong corporate values, we pride ourselves on building solid relationships with both our clients and our staff. We utilise state-of-the art solutions and streamlined systems to deliver an exceptional value proposition to our residential, commercial, and pre-construction clients.

• Excellent Work-Life Balance: Enjoy a predictable Monday-to-Friday schedule with stable hours and no overtime expectations
• Comprehensive Training: No prior experience in the pest control industry is required. We provide structured, on-the-job training covering our product range, internal processes, software, and administrative procedures
• Supportive Culture: Join a respectful, innovation-driven team that listens to feedback and continuously implements process improvements
• Progressive Systems: Work with modern, user-friendly tools, including Nexus Service Manager, designed to support your daily success