Customer Care Executive

Rentokil Initial; Adelaide; On-site; AUD 60,000 - 80,000; Full time

Job summary

Rentokil Initial in Adelaide is seeking a Customer Care Executive to join our team on a full-time permanent basis. The role focuses on retaining customers, building long-term relationships, liaising with clients, and scheduling new jobs to ensure ongoing customer excellence.

The successful candidate will have previous customer service or administration experience, strong communication, attention to detail, and the ability to work under pressure.

Qualifications

• Previous working experience in a similar role (customer service/ administration/ account management).
• Is experienced in customer retention
• High attention to detail and excellent organisational skills
• Excellent customer service skills
• Intermediate computer skills
• Complaint handling and conflict resolution skills
• Ability to work under pressure, multi-task, and work autonomously
• Outstanding verbal and written communication skills
• Love working in a team environment

Responsibilities

• Providing support to national and key clients
• Drawing up contracts for services offered
• Processing purchase orders
• Planning and booking technician jobs for smooth client service
• Liaising with customers on a daily basis
• Processing enquiries efficiently and pro-actively resolving client issues
• Supporting the Customer Services, Sales and Services team, and Operations team to achieve targets and deliverables
• Make outgoing calls to our existing client database to promote our products and services

Skills

Customer service

Retention experience

Communication

Team player

Job description

We are looking for a Customer Care Executive to join our team in Adelaide on a full-time permanent basis. This role will see you utilise your previous customer service experience to build customer relationships, liaise with customers and make outgoing calls to customers to organise new jobs and build rapport to enable ongoing customer excellence.

This roles primary function is retaining customers and building long term relationships.

The core responsibilities in this role include:

• Providing support to national and key clients
• Drawing up contracts for services offered
• Processing purchase orders
• Planning and booking technician jobs for smooth client service
• Liaising with customers on a daily basis
• Processing enquiries efficiently and pro-actively resolving client issues
• Supporting the Customer Services, Sales and Services team, and Operations team to achieve targets and deliverables
• Make outgoing calls to our existing client database to promote our products and services

The successful candidate will have

• Previous working experience in a similar role (customer service/ administration/ account management)
• Is experienced in customer retention
• High attention to detail and excellent organisational skills
• Excellent customer service skills
• Intermediate computer skills
• Complaint handling and conflict resolution skills
• Ability to work under pressure, multi-task, and work autonomously
• Outstanding verbal and written communication skills
• Love working in a team environment

ABOUT THE COMPANY

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

Rentokil Initial Employee Testimonials

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris

Customer Service Manager

"I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years."

Sierra Warrington

Client Retention Manager