Customer Care Officer

SOLVAR; Melbourne; Ibrido; AUD 60.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working arrangements

Birthday leave

Parental leave support

Wellbeing classes

Career progression

Descrizione del lavoro

Money3 Corporation Ltd is seeking a Customer Care Officer to provide support to customers, focusing on recovering overdue payments while maintaining a customer-first approach. This is a 12-month fixed-term maternity cover role.

You will discuss payment dates, update accounts, make collections calls, and help customers with queries, while complying with policies. The role offers hybrid work and training to support your success.

Competenze

• Experience in customer service or customer support roles.
• Strong attention to detail and ability to prioritise deadlines.
• Good problem-solving and communication skills.

Mansioni

• Discuss payment dates, amounts and ongoing payment plans with customers.
• Make collections calls and update account status in the system.
• Assist customers with queries and resolutions, ensure policy compliance.
• Maintain data accuracy and perform data entry tasks.
• Support team with ad hoc duties as required.
• Contribute to a positive customer-first service experience.

Conoscenze

Customer service

Communication

Problem solving

Attention to detail

Time management

Strumenti

CRM software

Data entry system

Descrizione del lavoro

Money3 Corporation Ltd is a fast growing, innovative financial services company specialising in the provision of automotive finance for new and used vehicles as well as personal loans for a variety of needs. We’re specialists in getting our clients into the cars they need and making sure they enjoy the ride. We provide flexible finance options and wraparound support packages that look after our clients, their finances, and their cars. Our customers come back to us because of our efficient and end to end friendly service.

When you join us, you receive great training and ongoing support from your colleagues and manager. From making new friends, to wellness activities and enjoying flexible work arrangements. At Money3 we do our best to have fun each day, while working hard to meet our customer needs.

About the Role

As a Customer Care Officer, you will be responsible for providing customer support to Money3 customers to recover overdue payments while maintaining a customer-first approach. This is a 12-Month Fixed term Maternity cover role.

Day to day you'll be:

Working with customers regarding financial assistance

Discussing payment dates, amounts and ongoing payment plans with customers.

Keeping track of assigned customers and account payments.

Collections calls to customers.

Updating account status, data entry and system administration

Compliance with regulatory requirements, policies, and procedures

Assisting customers with queries and resolutions

Supporting the team with ad hoc duties

About you

You are a ‘Natural’ at supporting and helping others and genuinely enjoy doing so.

Your ‘attention to detail’ and ability to prioritise competing deadlines in a fast-paced environmentis what you are known for.

You have a genuine desire to help others and have a natural talent to problem-solve.

You exercise good judgment.

You are comfortable learning new systems and ways of working.

Demonstrated experience in a similar position or experience in a customer service-based role preferably in financial services but not essential.

Why us

At Money3, our core belief is to give everyone a fair go. That applies to our people as much as it does to our customers. The benefits of joining our team include:

• Working with bright and passionate people everyday
• Leadership and development training programs and career progression
• Secondment and promotional opportunities to propel your career forward
• Birthday leave to commemorate important milestones
• Purchased Lifestyle Leave to rejuvenate and recharge
• Paid parental leave support for primary and secondary carers
• Weekly wellbeing classes
• Bonus program to incentivise exceptional performance
• Hybrid working arrangements to facilitate a flexible work-life balance

We are an equal opportunity employer and welcome applications from candidates of diverse backgrounds.