Customer Care & Claims Support Consultant

I'M In The Right; Sydney; On-site; AUD 1,911,000 - 2,457,000; Full time

Benefits offered by this job

Comprehensive training

Weekly pay

Birthday leave

Novated leasing

Employee Assistance Program (EAP)

Work from home opportunities

Incentive opportunities

Supportive team culture

Job summary

I'm In The Right in North Sydney is seeking an entry-level Customer Care & Claims Support Consultant. You will be the first point of contact for customers needing guidance during a stressful moment, with full training provided and no prior industry experience required.

Responsibilities include handling inbound and outbound calls, providing empathetic support, liaising with Insurance Providers, data entry, and escalating cases to Team Leaders when needed. Weekly pay and full-time hours offered.

Qualifications

• Customer-focused and able to build rapport with customers.
• Strong communication and interpersonal skills.
• Reliable, organized and able to work in a team.
• Calm under pressure with a positive attitude.

Responsibilities

• Handle inbound and outbound calls with customers.
• Provide quick, accurate, empathetic support.
• Liaise with Insurance Providers regarding claim details.
• Capture customer information and perform data entry.
• Escalate cases to Team Leaders when required.

Skills

Customer service

Communication

Empathy

Teamwork

Organization

Problem solving

Job description

Customer Care & Claims Support Consultant (Entry Level)

North Sydney Full Time Training Provided Weekly Pay

I'm In The Right is Australia's leading accident management service, helping not at fault drivers navigate the stress and disruption of motor vehicle collisions. From 24 hour support and towing to accident replacement vehicles and repair coordination, we manage the entire process so our customers can get back on the road with confidence.

We pride ourselves on exceptional customer care and are looking for dedicated Customer Care & Claims Support Consultants (Entry Level) to join our growing team.

About the Role

As part of our North Sydney team, you will be the first point of contact for customers who need clear guidance and reassurance during a challenging moment. You'll receive full training - no prior industry experience required.

Your responsibilities will include:

• Handling inbound and outbound calls with customers
• Providing quick, accurate, empathetic support
• Liaising with Insurance Providers regarding claim details
• Capturing customer information and completing data entry
• Escalating cases to other teams or Team Leaders when required

About You

You genuinely understand what great customer service looks and feels like. You're the type of person who naturally builds trust, communicates clearly, and always tries to make someone's day a little easier.

You will thrive in this role if you are:

• Customer focused and willing to go the extra mile
• A strong communicator with great rapport building skills
• Reliable, organised, and comfortable in a team environment
• Calm under pressure, with a positive attitude

It's beneficial (but not essential) if you have:

Customer service experience (retail, hospitality, call centre, admin)

Conflict management skills

Strong problem solving ability

Time management and organisational skills

If you bring the right attitude, we'll teach you the rest.

Why You'll Love Working with Us

This is more than just a job - it's a chance to grow with a business that invests in its people and offers real career pathways.

We offer:

• Comprehensive training and all tools provided
• Supportive team culture based on our core values: Customer Focused, Integrity, Improvement, Team, Reliable
• Birthday Leave
• Novated Leasing options
• Employee Assistance Program (EAP)
• Weekly pay
• Incentive opportunities
• Work from home opportunities