Customer Care Centre Leader | Flexible Hours & Growth

Hastings Deering; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Health checks

Employee Assistance Program

Income protection insurance

Discounts at major retailers

Job summary

Hastings Deering is seeking a Customer Care Centre Supervisor to lead our Archerfield, Brisbane team. This permanent, Monday to Friday role suits a passionate leader who enjoys coaching people, improving processes, and delivering outstanding customer service across the customer journey before and after machine sales.

You will provide day-to-day leadership, capability development, and operational support to Customer Care Agents, partner with stakeholders, monitor performance, and help drive

Qualifications

• Leadership and coaching within a customer service or contact centre.
• passion for developing people and high-performance teams.
• Strong customer service and stakeholder management skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to manage priorities.
• Proactive mindset focused on continuous improvement and customer outcomes.

Responsibilities

• Lead, coach, and support Customer Care Agents to deliver exceptional service.
• Identify training and development opportunities and provide ongoing coaching.
• Ensure customer enquiries are handled accurately and efficiently.
• Maintain and improve work instructions for inbound and outbound interactions.
• Support customer care initiatives and continuous improvement activities.
• Assist with workforce planning, scheduling, and resource coordination.
• Maintain outbound dialler functionality and support outreach campaigns.
• Collaborate with stakeholders to resolve enquiries and support business initiatives.
• Monitor service quality and support achievement of KPIs.
• Assist with reporting, performance analysis, and administration.

Skills

Leadership

Coaching

Customer service

Stakeholder management

Communication

Organizational skills

Continuous improvement

Job description

Hastings Deering is seeking a Customer Care Centre Supervisor to lead our Archerfield, Brisbane team. This permanent, Monday to Friday role suits a passionate leader who enjoys coaching people, improving processes, and delivering outstanding customer service across the customer journey before and after machine sales.

You will provide day-to-day leadership, capability development, and operational support to Customer Care Agents, partner with stakeholders, monitor performance, and help drive