Customer Care Centre Lead - Coaching & Service Excellence

Sime Motors; Brisbane; Híbrido; AUD 75.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health support

Career growth

Flexible schedule

Job security

CAT tech exposure

Descripción de la vacante

Hastings Deering (Australia) Ltd is seeking a Customer Care Centre Supervisor in Archerfield, Brisbane. This permanent, Monday to Friday role focuses on coaching teams, improving processes, and delivering outstanding customer service across the customer journey before and after machine sales.

You’ll lead Customer Care Agents, develop capabilities, and provide operational support to ensure a seamless customer experience. Strong leadership and communication skills are essential.

Formación

• Leadership or coaching experience in a customer service/contact centre environment.
• Strong communication skills, both verbal and written.
• Organisational skills with ability to manage competing priorities and drive improvements.

Responsabilidades

• Lead, coach and support Customer Care Agents to deliver outstanding service.
• Identify training opportunities and provide ongoing coaching to team members.
• Ensure inquiries are handled accurately and efficiently per established processes.
• Maintain and improve work instructions for inbound/outbound interactions.
• Support customer care initiatives and continuous improvement activities.
• Assist with workforce planning, scheduling and resource coordination.

Conocimientos

Leadership

Coaching

Customer service

Stakeholder management

Communication

Organisation

Continuous improvement

Descripción del empleo

Hastings Deering (Australia) Ltd is seeking a Customer Care Centre Supervisor in Archerfield, Brisbane. This permanent, Monday to Friday role focuses on coaching teams, improving processes, and delivering outstanding customer service across the customer journey before and after machine sales.

You’ll lead Customer Care Agents, develop capabilities, and provide operational support to ensure a seamless customer experience. Strong leadership and communication skills are essential.