Customer Banking Specialist Relief - Moorooka

Commonwealth Bank; Brisbane; On-site; AUD 52,000 - 78,000; Part time

Job summary

Commonwealth Bank Moorooka Branch is seeking a Customer Banking Specialist for a relief role. You will be the first point of contact, greeting customers, understanding their needs, and guiding them to the right channel to ensure a seamless in-branch experience.

You will also showcase in-branch technology and digital banking options, build personal connections, and help customers achieve their financial goals while maintaining a professional and approachable demeanour.

Qualifications

• Proven track record of delivering exceptional customer service in financial services, retail, or hospitality.
• Excellent communication skills with a professional and approachable demeanor.
• Ability to manage customer expectations with a calm, confident presence.
• Genuine interest in building a career with CommBank and helping customers achieve their financial goals.

Responsibilities

• Greet customers and understand their enquiry, guiding them to the appropriate channel.
• Build connections through friendly conversations to enhance the customer experience.
• Demonstrate in-branch technology and digital banking options.
• Ensure branch movements run smoothly and customers are satisfied.

Skills

Customer service experience

Communication skills

Professional demeanor

Career with CommBank

Job description

Please note that rosters are predetermined. Beforeapplyingplease ensure you are available to cover the following roster

Moorooka Branch - Customer Banking Specialist Relief:

Do workthat matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people’s lives – whetherit’sopening your first account, saving for a wedding, buying your first home, or planning for your retirement.Working with us in RBS meansyou’llpositivelyimpactour customers’ lives and ensure that when they need us,we’rethere for them.

See yourself in our team

As the Customer Banking Specialist in our Moorooka Branch , you’llbe theface of Commbank & thefirst personcustomersspeak with, you will:

• Greet each customer & clearly understand theirenquiry, guiding the customer to theappropriate channel
• Build personal connection with customers through meaningful conversations to enhance theirexperience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuringit’srunning effectively & efficientlyandthatcustomers are satisfied with their experience

We’reinterested in people who have:

• A proventrack recordof delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellentcommunication skills & display all the right behaviours tomaintainan approachable & professional demeanour
• Theability to manage customer expectationswith a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

**With us,you’llhelp customers make informed financial decisions to achieve their goals.**

Aboriginal &/or Torres Strait Islander people encouraged to apply

Advertising End Date: 27/10/2026

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