Customer Banking Specialist - Relief Branch Support

Commonwealth Bank; Ipswich City; On-site; AUD 60,000 - 80,000; Full time

Job summary

Commonwealth Bank in Ipswich is seeking a Customer Banking Specialist Relief to support the branch with everyday banking needs and financial guidance. You will engage with customers, perform health checks, and help them access Home Loans, Business Banking and digital options.

The role is based at the Ipswich Branch with predetermined rosters, occasional travel to nearby branches, and a customer-first approach to everyday banking services.

Qualifications

• Experience delivering exceptional customer service in financial services, retail or hospitality.
• Strong communication and the ability to explain financial terms clearly.
• Ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
• Ability to work in a busy, commercial and driven retail environment while seeing the big picture for customers.
• Genuine interest in building a career with Commonwealth Bank.

Responsibilities

• Have in-depth conversations with customers about how we can support their banking needs including Home Loans, Business Banking and Financial Advice.
• Support customers with enquiries, maintenance on accounts and process applications for credit products.
• Complete Financial Health Checks to assess customers’ financial needs and identify changes.
• Provide options through education and demonstrations of in-branch technology and digital banking.
• Problem solve and provide effective solutions while adhering to processes and risk controls.

Skills

Customer Service

Communication

Integrity

Problem solving

Customer focus

Retail experience

Job description

Commonwealth Bank in Ipswich is seeking a Customer Banking Specialist Relief to support the branch with everyday banking needs and financial guidance. You will engage with customers, perform health checks, and help them access Home Loans, Business Banking and digital options.

The role is based at the Ipswich Branch with predetermined rosters, occasional travel to nearby branches, and a customer-first approach to everyday banking services.