Customer Banking Specialist Relief - Ipswich

Commonwealth Bank; Brisbane; On-site; AUD 34,000 - 48,000; Full time

Job summary

Commonwealth Bank Ipswich Branch is seeking a Customer Banking Specialist Relief to cover a fixed roster in a busy retail banking environment. You will engage with customers to support banking needs, from home loans to financial advice, and assist with account inquiries and credit applications.

Role requires delivering Financial Health Checks, demonstrating in-branch technology, and providing holistic solutions while upholding risk controls and service standards.

Qualifications

• Proven experience delivering exceptional customer service, ideally in financial services, retail or hospitality.
• Excellent communication skills and the ability to explain financial terms clearly.
• Ability to ask the right questions, find solutions, act with integrity and place the customer at the center of everything you do.
• Ability to work in a busy, commercial retail environment while seeing the big picture for customers and providing holistic solutions.
• Genuine interest in building a career with Commonwealth Bank and improving customers' financial wellbeing.

Responsibilities

• Have in-depth conversations with customers about how we can support their banking needs including Home Loans, Business Banking & Financial Advice.
• Assist customers with account enquiries and applications for credit products.
• Complete Financial Health Checks to assess customers’ financial needs and identify changes.
• Provide options through education and demonstration of in-branch technology and digital banking options.
• Problem solve and provide effective solutions while championing bank processes and risk management.

Job description

Please note that rosters are predetermined. Beforeapplyingplease ensure you are available to cover the following roster

Ipswich Branch - Customer Banking Specialist Relief:

• 9.30am - 4.15pm
• Monday to Friday (31.25 hours per week)
• Occasional support in the Goodna & Springfield Branches - reasonable travel required

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We’vebeen serving our local communities for over 100 years, with market-leading products,servicesand technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS meansyou’llpositivelyimpactour customers’lives, andbe there for them when they need us.

See yourself in our team

As the Customer Banking Specialist Relief in our Ipswich Branch you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

• Support customers with enquiries, maintenance on accounts andprocess applications for credit products

• Complete Financial Health Checks to assess customers’ financial needs andidentifyany changes

• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’reinterested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality

• Excellent communication skills & the ability to articulate financial terms ina clear way

• The ability to ask the right questions, find solutions, act withintegrityand place the customer at the centre of everything you do

• Ability to work in a busy,commercialand driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions

• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Aboriginal &/or Torres Strait Islander people encouraged to apply

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Advertising End Date: 09/11/2026