Branch Relief: Customer Banking Specialist (Ipswich)

Commonwealth Bank; Brisbane; On-site; AUD 34,000 - 48,000; Full time

Job summary

Commonwealth Bank Ipswich Branch is seeking a Customer Banking Specialist Relief to cover a fixed roster in a busy retail banking environment. You will engage with customers to support banking needs, from home loans to financial advice, and assist with account inquiries and credit applications.

Role requires delivering Financial Health Checks, demonstrating in-branch technology, and providing holistic solutions while upholding risk controls and service standards.

Qualifications

• Proven experience delivering exceptional customer service, ideally in financial services, retail or hospitality.
• Excellent communication skills and the ability to explain financial terms clearly.
• Ability to ask the right questions, find solutions, act with integrity and place the customer at the center of everything you do.
• Ability to work in a busy, commercial retail environment while seeing the big picture for customers and providing holistic solutions.
• Genuine interest in building a career with Commonwealth Bank and improving customers' financial wellbeing.

Responsibilities

• Have in-depth conversations with customers about how we can support their banking needs including Home Loans, Business Banking & Financial Advice.
• Assist customers with account enquiries and applications for credit products.
• Complete Financial Health Checks to assess customers’ financial needs and identify changes.
• Provide options through education and demonstration of in-branch technology and digital banking options.
• Problem solve and provide effective solutions while championing bank processes and risk management.

Job description

Commonwealth Bank Ipswich Branch is seeking a Customer Banking Specialist Relief to cover a fixed roster in a busy retail banking environment. You will engage with customers to support banking needs, from home loans to financial advice, and assist with account inquiries and credit applications.

Role requires delivering Financial Health Checks, demonstrating in-branch technology, and providing holistic solutions while upholding risk controls and service standards.