Customer Banking Specialist Relief

CommBank; Brisbane; On-site; AUD 32,000 - 45,000; Part time

Job summary

CommBank's Retail Banking Services in Brisbane is seeking a Customer Banking Specialist Relief for a permanent part-time role (25 hours per week). The roster runs 11:00am to 4:00pm, Monday to Friday, with travel to support other Brisbane City and Inner region branches.

As the first point of contact for customers, you will greet enquiries, guide them to the appropriate channel, demonstrate in-branch technology and digital options, and help maintain smooth branch operations while delivering

Qualifications

• A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour
• The ability to manage customer expectations with a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Responsibilities

• Greet each customer and clearly understand their enquiry, guiding the customer to the appropriate channel
• Build personal connection with customers through meaningful conversations to enhance their experience
• Provide options for the customer through education and demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuring it’s running effectively and efficiently and that customers are satisfied with their experience

Skills

Customer Service

Communication

Professionalism

Customer empathy

Job description

Please note that rosters are predetermined. Beforeapplyingplease ensure you are available to cover the following roster

Permanent part time opportunity - 25 hours per week

11.00am - 4.00pm

Monday to Friday

Relief role - this role will require the successful candidate to support the wider Brisbane City and Inner region branches. Reasonable travel required.

Do workthat matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people’s lives – whetherit’sopening your first account, saving for a wedding, buying your first home, or planning for your retirement.Working with us in RBS meansyou’llpositivelyimpactour customers’ lives and ensure that when they need us,we’rethere for them.

See yourself in our team

As the Customer Banking Specialist Relief in ourBrookside Branch,you’llbe theface of Commbank & thefirst personcustomersspeak with, you will:

Greet each customer & clearly understand theirenquiry, guiding the customer to theappropriate channel

Build personal connection with customers through meaningful conversations to enhance theirexperience

Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

Be aware of movements within the branch, ensuringit’srunning effectively & efficientlyandthatcustomers are satisfied with their experience

We’reinterested in people who have:

A proventrack recordof delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality

Excellentcommunication skills & display all the right behaviours tomaintainan approachable & professional demeanour

Theability to manage customer expectationswith a professional presence

A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us,you’llhelp customers make informed financial decisions to achieve their goals.

‘Aboriginal &/or Torres Strait Islander people encouraged to apply'