Customer Banking Specialist - Kawana Branch

Commonwealth Bank; Gold Coast City; On-site; AUD 60,000 - 75,000; Full time

Job summary

Commonwealth Bank Kawana is seeking a Customer Banking Specialist to deliver personalised financial assistance across home loans, business banking and financial advice. You will perform financial health checks, handle customer enquiries and demonstrate in-branch technology and digital banking tools.

Join a busy, customer-centric retail environment where integrity, clear communication and the ability to translate banking terms into plain language are valued.

Qualifications

• Experience delivering exceptional customer service in Financial Services, Retail or Hospitality.
• Excellent communication skills and ability to explain financial terms clearly.
• Ability to ask the right questions, find solutions and place the customer at the centre.
• Comfort in a busy, commercial retail environment with holistic solutions.
• Genuine interest in building a career with CommBank.

Responsibilities

• Have in-depth conversations with customers about home loans, business banking and financial advice.
• Assist customers with account enquiries and process credit product applications.
• Complete financial health checks to assess and identify needs.
• Demonstrate in-branch technology and digital banking options to customers.
• Ability to work to process, maintain risk and follow procedures with accuracy.

Skills

Customer service

Communication

Financial terms explanation

Problem solving

Integrity

Job description

Commonwealth Bank Kawana is seeking a Customer Banking Specialist to deliver personalised financial assistance across home loans, business banking and financial advice. You will perform financial health checks, handle customer enquiries and demonstrate in-branch technology and digital banking tools.

Join a busy, customer-centric retail environment where integrity, clear communication and the ability to translate banking terms into plain language are valued.