Customer Banking Specialist - Kawana Branch

CommBank; Sunshine Coast Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

CommBank Kawana Branch is seeking a Customer Banking Specialist to join our Retail Banking Services team. This full-time role offers Monday to Friday, 38 hours per week, and focuses on delivering personalised banking solutions across Home Loans, Business Banking and Financial Advice.

You will engage with customers, conduct Financial Health Checks, explain branch technology and digital options, and help with enquiries, account maintenance and credit product applications.

Qualifications

• Proven experience delivering exceptional Customer Service.
• Excellent communication skills and the ability to articulate financial terms clearly.
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.

Responsibilities

• Have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice.
• Support customers with enquiries, maintenance on accounts and process applications for credit products.
• Complete Financial Health Checks to assess customers' financial needs and identify changes.
• Provide options via education and demonstration of branch technology and digital banking options.
• Problem solve and drive our processes while upholding risk controls.

Skills

Customer Service

Communication

Financial Knowledge

Problem Solving

Integrity

Job description

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

Customer Banking Specialist - Kawana Branch

• Full time role
• Monday - Friday - 38 hours per week
• Retail experience highly advantageous

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Kawana Branch you'll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Complete Financial Health Checks to assess customers' financial needs and identify any changes
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We're interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Aboriginal &/or Torres Strait Islander people encouraged to apply