Banking Customer Experience Specialist — In-Store & Digital

Bank of Us; Hobart; Hybrid; AUD 62,000 - 76,000; Full time

Benefits offered by this job

Superannuation

Bonus potential up to 5%

Full training provided

Development opportunities

Friendly and supportive team

Job summary

Bank of us is seeking a Customer Experience Consultant in Hobart or Rosny. This permanent full-time role is Monday to Friday, and you will be the customer face in-store, delivering exceptional service in person, over the phone, and across digital channels to meet banking needs.

You will help customers with everyday banking and, when appropriate, referrals for insurance and lending to support their financial wellbeing.

Responsibilities

• Deliver outstanding service in person, in store, and through our telephone and digital lines to meet banking needs.
• Support customers' financial wellbeing through referrals for insurance and lending when appropriate.

Job description

Bank of us is seeking a Customer Experience Consultant in Hobart or Rosny. This permanent full-time role is Monday to Friday, and you will be the customer face in-store, delivering exceptional service in person, over the phone, and across digital channels to meet banking needs.

You will help customers with everyday banking and, when appropriate, referrals for insurance and lending to support their financial wellbeing.