Customer Banking Specialist - Donald

Commonwealth Bank of Australia; Donald; On-site; AUD 60,000 - 80,000; Full time

Job summary

Commonwealth Bank of Australia in Victoria is seeking a Customer Banking Specialist for our Retail Banking Services team, focusing on delivering exceptional service and holistic financial solutions to customers across branches.

You’ll assist with home loans, everyday accounts and digital options, travelling between branches as needed and upholding risk-aware processes. The role requires strong communication and a genuine commitment to helping customers achieve their financial goals.

Qualifications

• Proven experience delivering exceptional Customer Service in Financial Services, Retail or Hospitality.
• Excellent communication skills and ability to explain financial terms clearly.
• Ability to ask questions, solve problems and place the customer at the centre of everything you do.

Responsibilities

• Have in-depth conversations with customers about how we can support their banking needs including Home Loans, Business Banking & Financial Advice.
• Support customers with enquiries, account maintenance and processing applications for credit products.
• Educate customers on in-branch technology and digital banking options and demonstrate solutions.

Skills

Customer service

Communication skills

Financial services knowledge

Job description

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

Monday 9.15am-1.15pm

This role requires frequent travel across branches in the Area, with the expectation that you may work from a different branch each day depending on operational needs.

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist, you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We're interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Aboriginal &/or Torres Strait Islander people encouraged to apply

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Advertising End Date: 11/11/2026