Customer and Operations Specialist (Full-Time)

Avis Budget Group; Mackay Regional; In loco; AUD 66.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive hourly rate + loadings

5 Weeks of Annual Leave

Wellbeing program including life保险、健康保

Discounts on retail, cinema, and more

Employee discounts on car rentals

24/7 Mental Health Support via EAP

Comprehensive training to help you Suc

Descrizione del lavoro

Avis Budget Group is hiring at Mackay Airport for an entry-level customer service role. You will greet customers at the rental counter, process bookings, and respond to inquiries with a focus on exceptional service.

You will operate in a fast-paced environment with full training provided, benefiting from a supportive team, staff parking, and a clear progression pathway within a global company.

Competenze

• A full and valid Australian driver’s licence.
• Experience in customer service, retail, hospitality, or sales is a plus.
• Ability to work in a fast-paced environment while delivering exceptional service.

Mansioni

• Interact with customers face to face, promoting the Avis Budget Group brand.
• Complete rental transactions, contracts and bookings.
• Clean the interior and exterior of vehicles to company standards.
• Inspect vehicles for damages from previous rentals.

Conoscenze

Australian driver's licence

Customer service

Fast-paced environment

Attention to detail

Booking systems

Strumenti

Booking software

POS system

Descrizione del lavoro

Start Your Career Journey in Mackay with Avis Budget Group!

Dreaming of a role where every day brings something new?

Join us at Mackay Airport, and become part of a team that helps travellers create unforgettable experiences.

If you thrive in a fast-paced, dynamic environment and love the buzz of international travel, this is your chance to be at the heart of it all.

Your next adventure starts here. Ready to take our operations to new heights?

Career Snapshot

• Mackay Airport, QLD Location
• Full-Time role (38hours pw)
• 5 Weeks of Annual Leave
• $33.56ph & Loadings + Bonus Structure
• Free Staff Parking
• Supportive, Friendly, and Inclusive Culture
• Entry-Level Opportunity with Full Training Provided
• Global Company with Career Growth Potential

About The Role

In this role you will be the face of our brand! You’ll interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries.

What You’ll Do

• Interact with our customers face to face, promoting the Avis Budget Group brand
• Completing rental transactions, contracts and bookings
• Cleaning the interior and exterior of our vehicles according to company standards
• Inspecting vehicles for any damages that occurred during the previous rentals

What We’re Looking For

• A full and valid Australian driver’s licence
• Availability to work 38 hours per week
• Experience in customer service, retail, hospitality, or sales is a plus
• Ability to work in a fast-paced environment while delivering exceptional service
• Comfortable using computer systems to manage bookings and rental information
• Strong attention to detail and ability to follow procedures

Perks & Benefits

• Competitive hourly rate + loadings + performance bonuses
• 5 Weeks of Annual Leave
• Wellbeing program including life insurance, discounted health cover & superannuation options
• Access to discounts on retail, fitness, cinema, and more
• Employee discounts on car rentals across Avis Budget Group
• 24/7 Mental Health Support via Employee Assistance Program (EAP)
• Comprehensive training to help you succeed and grow

Who We Are

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company’s workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportations solutions.

Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.

Mackay

Queensland

Australia