Customer and Operations Specialist (Full-Time)

Australia WTH Pty Limited; Mackay Regional; On-site; AUD 66,000 - 72,000; Full time

Benefits offered by this job

Hourly rate + loadings + bonuses

5 weeks annual leave

Wellbeing program

Discounts on retail, fitness, cinema,

Car rental discounts

Mental health support

Training & growth

Free staff parking

Job summary

Avis Budget Group is hiring at Mackay Airport, QLD for a full-time role. You will greet customers at the rental counter, process bookings, and respond to inquiries while upholding brand standards.

Join a global company with training, a supportive culture, and opportunities for career growth. This entry-level position includes paid training and a structured bonus program.

Qualifications

• A full and valid Australian driver’s licence.
• Availability to work 38 hours per week.
• Experience in customer service, retail, hospitality, or sales is a plus.
• Ability to work in a fast-paced environment while delivering exceptional service.
• Comfortable using computer systems to manage bookings and rental information.
• Strong attention to detail and ability to follow procedures.

Responsibilities

• Interact with our customers face to face, promoting the Avis Budget Group brand
• Completing rental transactions, contracts and bookings
• Cleaning the interior and exterior of our vehicles according to company standards
• Inspecting vehicles for any damages that occurred during the previous rentals

Skills

Australian driver's licence

38 hours per week

Customer service experience

Fast-paced environment

Booking systems experience

Attention to detail

Tools

Booking software

Job description

Start Your Career Journey in Mackay with Avis Budget Group! Dreaming of a role where every day brings something new? Join us at Mackay Airport, and become part of a team that helps travellers create unforgettable experiences. If you thrive in a fast-paced, dynamic environment and love the buzz of international travel, this is your chance to be at the heart of it all. Your next adventure starts here. Ready to take our operations to new heights?

Career Snapshot:

Mackay Airport, QLD Location Full-Time role (38hours pw) 5 Weeks of Annual Leave $33.56ph & Loadings + Bonus Structure Free Staff Parking Supportive, Friendly, and Inclusive Culture Entry-Level Opportunity with Full Training Provided Global Company with Career Growth Potential

About the Role

In this role you will be the face of our brand! You’ll interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries.

What you’ll do

• Interact with our customers face to face, promoting the Avis Budget Group brand
• Completing rental transactions, contracts and bookings
• Cleaning the interior and exterior of our vehicles according to company standards
• Inspecting vehicles for any damages that occurred during the previous rentals

What We’re Looking For:

• A full and valid Australian driver’s licence
• Availability to work 38 hours per week
• Experience in customer service, retail, hospitality, or sales is a plus
• Ability to work in a fast-paced environment while delivering exceptional service
• Comfortable using computer systems to manage bookings and rental information
• Strong attention to detail and ability to follow procedures

Perks & Benefits

• Competitive hourly rate + loadings + performance bonuses
• 5 Weeks of Annual Leave
• Wellbeing program including life insurance, discounted health cover & superannuation options
• Access to discounts on retail, fitness, cinema, and more
• Employee discounts on car rentals across Avis Budget Group
• 24/7 Mental Health Support via Employee Assistance Program (EAP)
• Comprehensive training to help you succeed and grow

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company’s workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportations solutions. Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.

Mackay Queensland Australia A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.