Customer Advisor - Leave & Relief (Travel Between Branches)

NAB; Wodonga; Presencial; AUD 48.000 - 60.000; Tempo parcial

Resumo da vaga

NAB is seeking a part-time Customer Advisor to support Seymour and nearby branches in Central Victoria. You will travel between Seymour, Benalla, Nagambie and Shepparton to cover planned and unplanned leave, with mileage paid.

The role centres on delivering great customer experiences and guiding customers to appropriate NAB solutions. Join a customer-obsessed team in a flexible Leave & Relief position, with a commitment to inclusion and professional development.

Qualificações

• Demonstrated commitment to delivering quality, gold-class customer experiences.
• Ability to work as part of a team and support multiple branches.
• Strong attention to detail to ensure accurate processing of transactions.

Responsabilidades

• Be the first point of contact for customers at Seymour and surrounding branches.
• Identify suitable products and services for customers, including accounts and transactions.
• Promote Smarter Banking options and digital channels to clients.

Conhecimentos

Customer service mindset

Team player

Attention to detail

Descrição da vaga

Customer Advisor - Leave & Relief - Seymour, VIC

• Part-time role based in our Seymour Branch
• Hours: 5 days per week, Monday to Thursday 9:00am - 4:15pm & Friday 9:00am - 5:15pm
• Leave & Relief position supporting our Seymour, Benalla, Nagambie & Shepparton Branches - it is essential that you can travel between locations to support our Central Victorian Branches covering planned and unplanned leave *mileage paid.

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

• Part-time role based in our Seymour Branch
• Hours: 5 days per week, Monday to Thursday 9:00am - 4:15pm & Friday 9:00am - 5:15pm
• Leave & Relief position supporting our Seymour, Benalla, Nagambie & Shepparton Branches - it is essential that you can travel between locations to support our Central Victorian Branches covering planned and unplanned leave *mileage paid.

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

You’ll make an impact by

• Support NAB’s Seymour and surrounding branches by being the first point of contact for our customers; putting them at the centre of everything you do
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

Join our team in this part-time role working from 9:00am – 4:15pm, Monday to Thursday and 9:00am – 5:15pm Friday.

Your home branch will be Seymour however your skills and expertise will also be required to cover our Benalla, Nagambie & Shepparton branches, so a license and transport is essential. *Mileage paid

More focus on you

All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave

For more information on NAB Colleague Benefits and Perks visit our website.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job . To discuss adjustment requirements, please contact the NAB Careers team via ***email_hidden*** (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

At NAB, we’re committed to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities. If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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