Customer Advisor - Leave & Relief - Kerang, VIC

NAB; Horsham; On-site; AUD 40,000 - 56,000; Part time

Benefits offered by this job

Career development programs

Employee discounts

Leave benefits

Job summary

NAB in Kerang, VIC is hiring a part-time Customer Advisor to cover the Kerang branch and support Cohuna and St Arnaud when required. Hours are 9:00am–2:00pm, four days per week.

You will be the first point of contact for customers, assist with account openings, lending basics, and everyday banking, while promoting Smarter Banking options for a simple, secure experience. A license and transport are preferred for branch coverage.

Qualifications

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers.
• A team player with a keen eye for detail ensuring every transaction is efficient and accurate.
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers.

Responsibilities

• Support NAB’s Horsham and surrounding branches by being the first point of contact for our customers.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions.
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making banking simple, easy and secure.

Job description

Customer Advisor - Leave & Relief - Kerang, VIC

• Part-time position based in our Kerang Branch
• 5 days per week, Monday to Friday, 9:00am - 2:00pm
• Leave & Relief position based in our Kerang Branch supporting our Cohuna and St Arnaud Branches when required - it is essential that you can travel between locations to support our North West Victorian Branches covering planned and unplanned leave *mileage paid.

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

• Part-time position based in our Kerang Branch
• 5 days per week, Monday to Friday, 9:00am - 2:00pm
• Leave & Relief position based in our Kerang Branch supporting our Cohuna and St Arnaud Branches when required - it is essential that you can travel between locations to support our North West Victorian Branches covering planned and unplanned leave *mileage paid.

You’ll make an impact by

• Support NAB’s Horsham and surrounding branches by being the first point of contact for our customers; putting them at the centre of everything you do
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

This is a part-time position working 4 days per week, based in our Kerang Branch.

Monday to Friday : 9:00am - 2:00pm

Your home branch will be Kerang however your skills and expertise will also be required to cover our Cohuna & St Arnaud branches, so a license and transport is essential. *Mileage paid.

More focus on you

All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave

For more information on NAB Colleague Benefits and Perks visit our website.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.