Customer Advisor - Leave & Relief - Horsham, VIC

Nab; Horsham; On-site; AUD 48,000 - 58,000; Part time

Benefits offered by this job

Colleague benefits

Discounts on banking products

Travel discounts and perks

Career development & mobility

Job summary

NAB is seeking a Banking Customer Advisor for a part-time Leave & Relief role based in Horsham, VIC. You will support the Horsham Branch and travel to Warracknabeal, Nhill, Rainbow, and Edenhope branches as needed, with mileage paid.

The role emphasizes delivering gold‑standard customer service and guiding customers through accounts, lending, and everyday banking tasks. Working 4 days per week from 9:00am to 4:15pm, you will help maintain seamless customer experiences across multiple locations.

Qualifications

• Demonstrated customer service orientation and ability to prioritize customer needs.
• Strong attention to detail to ensure accurate banking transactions.
• Collaborative mindset and ability to work with multiple branches.

Responsibilities

• Be the first point of contact for customers at Horsham and nearby branches.
• Identify suitable banking products and services for customers (accounts, lending, transactions).
• Promote Smarter Banking options (self-service and digital) to simplify banking for customers.

Skills

Customer service mindset

Attention to detail

Team player

Job description

Banking Customer Advisor

Part-time | Leave & Relief | Horsham Branch

• Part-time leave & relief position based in our Horsham Branch
• 4 days per week, 9:00am - 4:15pm
• Leave & Relief position supporting our Horsham, Warracknabeal, Nhill, Rainbow and Edenhope Branches - it is essential that you can travel between locations to support our Horsham and surrounding branches covering planned and unplanned leave *mileage paid.

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

You’ll make an impact by:

• Supporting NAB’s Horsham and surrounding branches by being the first point of contact for our customers; putting them at the centre of everything you do
• Identifying the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrating our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

This is a part‑time position based in our Horsham Branch.

Hours: 4 days per week, 9:00am - 4:15pm.

Leave & Relief

Your home branch will be Horsham however your skills and expertise will also be required to cover our Warracknabeal, Rainbow, Nhill & Edenhope branches, so a licence and transport is essential. *Mileage paid.

More focus on you

All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set‑up for success. We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave

For more information on NAB Colleague Benefits and Perks visit our website.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat’sfairer, more accessible, anddesigned with who they are in mind.That’swhywe’vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.