Customer Advisor: Impactful Banking & Community Growth

Bendigobank; Ipswich City; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

Health and wellbeing support

BEN U corporate university

Job summary

Bendigo Bank Ipswich is seeking a Customer Advisor to deliver exceptional service in a busy branch. You will help customers with transactions, digital banking, and product recommendations while maintaining risk controls and accuracy.

The role emphasizes customer-first engagement, collaboration with specialists, and ongoing learning through the bank's training programs. This permanent full-time position is based in Ipswich Riverlink.

Qualifications

• Experience in a customer service environment and ability to achieve targets.
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
• Confidence to communicate with new and existing customers face to face and over the phone.
• Eagerness to understand and communicate what makes Bendigo Bank different.
• Drive for collaboration and mateship within the team.
• Experience in banking and finance is a plus but not essential.

Responsibilities

• Explore customers' needs through conversations to help them achieve financial goals.
• Support customers with digital literacy and online banking needs as offerings evolve.
• Be the face of the branch, handling transactions, inquiries, and paperwork with risk focus.
• Engage in on-the-job training and external development opportunities.
• Build connections and support communities through branch activities.

Skills

Customer service

Attention to detail

Communication skills

Banking experience

Team collaboration

Financial services knowledge

Job description

Bendigo Bank Ipswich is seeking a Customer Advisor to deliver exceptional service in a busy branch. You will help customers with transactions, digital banking, and product recommendations while maintaining risk controls and accuracy.

The role emphasizes customer-first engagement, collaboration with specialists, and ongoing learning through the bank's training programs. This permanent full-time position is based in Ipswich Riverlink.