Curation/Mailroom Coordinator

JLL; Western Australia; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Novated Lease for EV cars

Employee assistance program

Job summary

JLL is seeking a Curation / Mailroom Coordinator to support corporate offices with mailroom operations, visitor management and facility services. You’ll build relationships with stakeholders, coordinate vendors and ensure safe, welcoming workplaces while driving continuous improvements in service delivery.

Join a collaborative, global team delivering exceptional employee experiences and contributing to JLL’s Brighter Way in workplace services across locations in Australia.

Qualifications

• Proven experience in a corporate or professional office environment with strong customer service focus
• Excellent time management and project coordination skills
• Strong PC literacy with Microsoft Word, Excel, PowerPoint and various systems
• Exceptional communication skills with attention to detail and quality service

Responsibilities

• Deliver on-site administration services across all major office locations
• Manage end-to-end mailroom operations including receipt, processing and distribution
• Coordinate courier services, legal document handling, and tracking of items in transit
• Conduct site inspections and support facilities management with repairs and work orders
• Assist with SOP updates, process improvements and reporting

Skills

Customer service

Time management

Project coordination

PC literacy

Verbal & written communication

Relationship management

Safety compliance

Tools

Corrigo

Work order systems

Job description

Shaping the future of real estate for a better world

At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

As a Curation / Mailroom Coordinator at JLL, you'll be at the heart of creating exceptional employee experiences across our client's corporate offices. This role combines hands‑on administration and logistics support with a focus on delivering memorable face‑to‑face interactions. Working closely with the Workplace Lead, you'll manage the complete spectrum of workplace services—from mailroom operations and event coordination to visitor management and facility support. At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees, and in this role, you'll be instrumental in making that vision a reality every day. You'll build meaningful relationships with stakeholders across all departments, respond thoughtfully to feedback, and ensure our office environments remain safe, welcoming, and optimally functional. This position requires someone who thrives in a dynamic setting, can juggle multiple priorities with ease, and takes genuine pride in creating spaces where people can do their best work. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience that firsthand as you coordinate with teams, manage vendors, and continuously improve our service delivery standards.

An overview of the role:

• Deliver exceptional on-site administration services across all major office locations, ensuring seamless daily operations, a welcoming environment for employees and visitors, and well‑maintained meeting rooms and event spaces
• Manage end-to‑end mailroom operations with precision, including mail receipt, identification, processing, and timely distribution, while driving digital transformation through scanning and secure document management in compliance with record‑management regulations
• Build and maintain strong relationships with stakeholders at all levels, actively responding to feedback and coordinating courier services, legal document handling, and tracking of items in transit
• Conduct regular site inspections and work closely with the facilities management team to report repairs, manage contractors, perform basic troubleshooting, and manage work orders through systems like Corrigo
• Support the Operations Excellence Manager with SOP updates, process improvements, report generation, parking inquiries, and flexible backfill support across various functions to maintain service continuity

Sounds like you? This is what we are looking for:

• Proven experience in a corporate or professional office environment with strong customer service focus, well‑developed interpersonal skills, and the ability to manage relationships with key stakeholders while effectively managing expectations
• Excellent time management and project coordination skills, with the ability to meet deadlines, coordinate others to achieve key milestones, and navigate ambiguity with strong problem‑solving capabilities
• Strong PC literacy with intermediate to advanced proficiency in Microsoft Word, Excel, and PowerPoint, plus comfort navigating various systems including internet, email platforms, and work order management tools
• Exceptional communication skills including strong verbal and written abilities, active listening, and confident presentation capabilities, with a keen eye for detail and unwavering commitment to quality service delivery
• Physical capability to perform tasks that include lifting objects up to 15kg, such as moving boxes, equipment, or furniture, while adhering to safety protocols, with previous mailroom or mail function experience preferred

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like‑minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.