Workplace Manager

Jones Lang LaSalle Incorporated; City of Melbourne; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Great employee discounts off fitness,

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistance program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australias 

Premium offices

Job summary

Jones Lang LaSalle Incorporated in Melbourne is seeking a Workplace Manager to lead front desk operations and deliver a welcoming, efficient office experience. You will partner with teams across facilities, security, and vendors to ensure spaces are well-maintained and aligned with client expectations.

In this role you will manage visitor flow, mail, and daily work orders while upholding brand standards and collaborative culture that JLL promotes globally.

Qualifications

• Experience in reception, concierge, facilities, or property management with service excellence.
• Able to present professional corporate image and interact with all levels.
• Self-motivated team player with strong interpersonal skills.

Responsibilities

• Act as welcoming front desk presence and manage visitor journey.
• Provide mail and courier management with timely receipts.
• Support facilities team in overseeing vendors and daily work orders.
• Conduct daily workplace walkthroughs ensuring brand standards.
• Champion the office experience and gather feedback for improvements.

Skills

Reception

Facilities management

Property management

Customer service

Hospitality

Tools

Booking systems

Facilities reporting

Job description

About JLL

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

What this opportunity involves:

As the Workplace Manager, you will be the heart of the office — creating an environment where every colleague and guest feels welcomed, valued, and supported. Your authentic enthusiasm and customer-first approach will help shape a workplace experience that inspires wellbeing, collaboration, and pride in our shared space. At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and you'll play a key role in bringing that vision to life every day. You will be a team player who works with all team members to achieve key compliance and operational KPIs established by the client and delivered by the JLL Team. You will support and assist the team in providing daily comprehensive workplace services including compliance, vendor and relationship management along with delivery of services in accordance with the Management Agreement and company policies, procedures and processes. This position is varied and at times hands on. There will be a requirement to interface with members from all levels of the organization as well as the public. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll be instrumental in creating that inclusive, connected atmosphere on site.

An overview of the role:

• Act as a welcoming and proactive presence at front desk, providing visitor journey management, security access pass distribution, and ensuring rooms are stocked and Audio-Visual services are in working order
• Provide mail and courier management with a focus on minimal disruption and timely receipt of items, including collecting and receipting deliveries and contacting relevant staff
• Support the Facilities team in overseeing maintenance and operations of vendors (cleaning, handyperson, plants, HVAC etc.), conducting monthly vendor meetings and managing daily work orders through the invoice system (Corrigo)
• Conduct daily workplace walkthroughs to ensure spaces feel welcoming and aligned with brand standards, collaborating with cleaning and maintenance teams to address environmental or comfort concerns promptly
• Champion the office experience by anticipating colleague and visitor needs, regularly gathering feedback on workspace comfort and amenities to inform continuous improvement

Sounds like you? This is what we are looking for:

• Prior experience in reception, concierge, facilities, property management, hospitality or related field with proven ability to deliver best practice service
• Ability to present a professional and friendly corporate image and interact confidently with all levels of the organization from leadership to contractors
• Self-motivated team player with strong interpersonal skills, emotional intelligence, and proven ability to learn new systems quickly
• Experience with booking systems, facilities reporting and administration requirements, and demonstrated ability to manage both hospitality-style front-of-house excellence and facility operations with equal care
• Genuine passion for creating positive workplace experiences and fostering community, with a natural ability to bring energy and optimism to interactions

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings.

Equal Opportunity:

JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Job Reference:

REQ541526

Location:

On-site –Melbourne, VIC