Retail Coordinator

JLL; Toowoomba Regional; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Great employee discounts

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia’s#

Premium offices

Job summary

JLL is seeking a Retail Coordinator in Australia to ensure the smooth, welcoming operation of our retail centres. You will be the central hub for reception and inquiries from customers, retailers, and contractors, while maintaining centre databases and supporting the management team across Centre, Operations, Marketing and Administration.

You will manage daily banking, purchase orders, and accounts payable/receivable, and assist with meeting minutes, risk audits, and promotional events.

Qualifications

• Demonstrated experience in a high-volume administration, coordination, or customer service role.
• Strong interpersonal skills with the ability to handle challenging situations professionally.
• Experience with financial administrative tasks, including banking and purchase orders.

Responsibilities

• Serve as the primary point of contact at the centre, delivering high-quality customer service.
• Maintain accurate centre databases, coordinate contractor compliance, and conduct store inductions.
• Manage daily banking of rental payments, raise purchase orders, and support accounts payable/receivable.
• Assist the Centre Manager, Operations Manager, and Marketing Manager with admin tasks and meeting minutes.
• Coordinate tenancy compliance with weekly audits and communicate requirements to tenants.
• Administer systems like car park management, security bookings, and CCTV data releases.
• Support health, safety, and security logistics, including Proclaim updates and first aid supplies.
• Handle lost property, mail, filing, and office stationery orders.

Skills

Customer service

Administration

Data processing

Databases

Accounts payable

Tools

Proclaim

Job description

Shaping the future of real estate for a better world

At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves

As a Retail Coordinator at JLL, you will play a pivotal role in ensuring the smooth, efficient, and welcoming operation of our retail property. This multi-faceted position acts as the central hub of communication and administrative support for our retailers, contractors, and visitors, ensuring accurate information flow and maintaining essential centre databases. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. By supporting the broader management team, including the Centre, Operations, Marketing, and Administration Managers, you will help foster an environment of operational excellence. What sets JLL apart is our culture of collaboration, locally and across the globe, and in this role, your daily dedication to customer service, financial processes, and compliance management will directly contribute to our shared success. We believe the most effective teams are built when everyone is empowered to thrive, and we embrace more innovative ways of working to prioritize opportunities to strengthen and advance your career.

An overview of the role

• Serve as the primary point of contact for the centre, delivering high-quality customer service at the reception desk and managing inquiries from customers, retailers, and contractors.
• Maintain accurate centre databases, coordinate contractor compliance management, and conduct comprehensive store manager inductions.
• Manage daily banking of rental payments, raise purchase orders, and drive key accounts payable and receivable functions in coordination with the Administration Manager.
• Assist the Centre Manager, Operations Manager, and Marketing Manager with general administrative tasks, including preparing accurate minutes for weekly meetings and executing centre risk audits or promotional events.
• Coordinate tenancy compliance by conducting weekly audits, communicating requirements clearly to tenants, and managing public liability documentation.
• Administer key operational systems, including car park management, security bookings, and processing CCTV downloads alongside relevant data release forms.
• Oversee on-site health, safety, and security logistics, including updating the Proclaim database, maintaining the Go Kit and first aid supplies, and assisting with dangerous goods audits.
• Support daily office logistics by managing lost property, handling incoming and outgoing mail, filing documents systematically, and ordering office stationery.

Sounds like you? This is what we are looking for

• Demonstrated experience in a high-volume administration, coordination, or customer service role, ideally within a retail shopping centre or commercial property environment.
• Strong interpersonal skills with a proven capability to manage challenging situations professionally and constructively with customers, retailers, and contractors.
• Proven experience with financial administrative tasks, including handling banking, managing purchase orders, and supporting accounts payable and receivable.
• Excellent digital literacy and data processing skills, with high attention to detail when maintaining databases and compliance systems like Proclaim.
• Solid understanding of work health and safety (WHS/OH&S) principles, risk audits, and contractor compliance management practices.
• Outstanding organizational and multi-tasking abilities to effectively assist multiple department managers with general administrative support.
• Active First Aid certification, or a strong willingness to undergo training, and experience maintaining first aid supplies.
• Capability to support marketing and operations teams with promotional event execution, community activations, or operational logistics.

Benefits

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.