Reception Coordinator

Jones Lang LaSalle Incorporated; Sydney; On-site; AUD 52,000 - 78,000; Full time

Benefits offered by this job

Great employee discounts

18 weeks maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistance program

Novated Lease for EVs

Volunteer time off

Career opportunities at Australia’s #1

Premium offices

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Reception Coordinator in Sydney to be the welcoming face for visitors, clients and staff. You will handle front desk operations, meeting room logistics, mail distribution, and workplace service requests while maintaining a professional, hospitable environment.

The role requires 1–2 years of reception experience, strong communication, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• Experience in reception/front desk or customer service in a professional office environment preferred.
• Proficiency in Microsoft Office Suite and comfortable with new workplace technologies.
• Professional demeanor with service-oriented mindset and strong communication skills.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Professional demeanor with service-focused mindset and discretion.

Responsibilities

• Greet visitors and manage sign-in, badges, and security protocols.
• Manage front desk, lobby aesthetics, and provide a welcoming environment.
• Answer calls on multi-line systems and route inquiries.
• Coordinate meeting room bookings and provide hospitality support including catering.
• Handle mail, parcels, and courier deliveries; manage tracking.
• Issue temporary access cards and monitor building entry.
• Log workplace service requests and coordinate IT/facility support.
• Provide general admin tasks and maintain office supplies.
• Troubleshoot basic AV issues and coordinate tech support.

Skills

Communication

Organization

Customer service

MS Office proficiency

Customer service

Ability to multitask

Adaptability to changing priorities

Education

High school diploma

Associate/Bachelor degree (preferred)

Tools

Outlook

Word

Excel

PowerPoint

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

Overview of the Role

As a Reception Coordinator for one of JLL's key clients, you'll serve as the welcoming face and first point of contact for visitors, clients, and employees in a dynamic corporate environment. This role combines professional hospitality, administrative support, and operational coordination to create a welcoming, efficient, and professional workplace environment. Your day will involve managing front desk operations, coordinating meeting room logistics, supporting facility services, and ensuring seamless communication across teams. At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees, and this role is essential to delivering that promise every day. You'll handle everything from visitor registration and security protocols to mail distribution, catering coordination, and workplace service requests. We believe the most effective teams are built when everyone is empowered to thrive, and you'll be empowered to take ownership of creating exceptional front-of-house experiences that reflect both JLL's and our client's commitment to excellence. In this role, you'll work in an environment where we support each other's wellbeing and champion inclusivity and belonging across teams, contributing to a workplace culture that values every interaction and every individual who walks through the door.

Duties include but are not limited to

• Greet all visitors, clients, and guests with warmth and professionalism, creating positive first impressions and managing visitor registration processes including sign-in procedures, badge issuance, and security protocols
• Manage the front desk reception area, maintaining a clean, organized, and welcoming environment while overseeing lobby aesthetics including flowers, reading materials, and amenity displays
• Answer and direct incoming calls promptly and professionally using multi-line phone systems, taking accurate messages and routing inquiries to appropriate departments or individuals
• Coordinate meeting room bookings, prepare conference spaces with required equipment and materials, and provide hospitality support including refreshments and catering coordination
• Receive, sort, and distribute incoming mail, packages, and courier deliveries while processing outgoing mail and maintaining package tracking logs to notify recipients promptly
• Issue temporary access cards, manage visitor access permissions and monitor entry points while maintaining awareness of building evacuation procedures and security protocols
• Serve as the first point of contact for workplace service requests including facilities issues and IT support needs, logging requests in appropriate systems and tracking resolution
• Provide general administrative assistance including photocopying, scanning, printing, document preparation, and maintaining office supplies inventory for reception and common areas
• Troubleshoot basic audio-visual equipment issues in meeting rooms, reset conference spaces after use, and coordinate technical support or maintenance when needed

Sounds like you? We are looking for someone

• High school diploma or equivalent required
• Minimum 1-2 years of experience in a reception, front desk, or customer service role in a professional office environment
• Excellent communication skills with the ability to interact professionally with diverse audiences both in person and via telephone
• Strong organizational abilities and attention to detail with capability to manage multiple tasks simultaneously in a fast-paced environment
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and comfort learning new workplace technologies and service management systems
• Professional demeanor with a service-oriented mindset, positive attitude, and commitment to delivering exceptional hospitality
• Ability to maintain confidentiality and handle sensitive information and documents with discretion
• Flexibility to adapt to changing priorities and demonstrated problem-solving skills

Preferred qualifications

• Associate's or Bachelor's degree in Business Administration, Hospitality, Communications, or related field
• Experience working in corporate real estate, property management, or facilities services environments with understanding of workplace operations
• Familiarity with workplace management systems, visitor management software, room booking platforms, or service request ticketing systems
• Bilingual capabilities or additional language skills that support diverse client and employee populations
• Background in hospitality, event coordination, or office management roles with experience coordinating catering and conference services
• Knowledge of building security protocols, access control systems, and emergency evacuation procedures

Benefits

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings.

JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.

We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

Location: On-site –Sydney, NSW

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.