Corporate Receptionist

Jones Lang LaSalle Incorporated; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Great employee discounts off fitness,

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia's#

Job summary

JLL in Melbourne seeks a proactive Corporate Receptionist to deliver exceptional guest experiences in a premium office setting. You will be the welcoming face, handling arrivals, registrations, and high-touch service while upholding JLL and AustralianSuper brand standards.

The role requires strong English communication, professional presentation, and the ability to coordinate meetings, manage deliveries, and assist with workplace operations in a fast-paced environment.

Qualifications

• Previous experience in a premium corporate office, hospitality, or events position with a proven track record of delivering quality service.
• Professional presentation and conduct, representing both JLL and AustralianSuper to high standards.
• Strong customer service with stakeholders including senior-level staff.

Responsibilities

• Welcome guests and assist with arrivals, departures, and office orientations.
• Engage with visitors and callers, providing campus information and wayfinding.
• Monitor front desk and surroundings to maintain a safe, clean environment reflecting brand standards.
• Provide a hotel-style hosted arrival experience, including visitor registration and switchboard support.
• Coordinate conference room scheduling and events, including room setups and catering coordination.
• Conduct regular floor walks and log support requests for issues identified.
• Induct contractors on-site, manage deliveries, and support security with access control.
• Assist workplace team with invoice processing, stock management, and supplies.
• Support emergency response requirements and act as a warden when needed.

Skills

Customer service

Hospitality

Communication

Time management

English proficiency

Job description

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

As a Corporate Receptionist at JLL, you'll be at the heart of creating exceptional client experiences every day through enhanced engagement, proactive communication, and high-touch service within a premium corporate environment. This role is about more than greeting visitors—it's about shaping a brighter way for our clients and creating a hospitality-focused workplace that reflects both the JLL and AustralianSuper brands to the highest standard. You'll be the welcoming face who anticipates needs, delivers seamless service, and ensures every interaction leaves a lasting positive impression. At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and this client‑facing role offers the perfect opportunity to combine your passion for service, brilliant people skills, and enthusiasm for innovation. You'll implement our experience program on‑site, acting as a central point of contact while maintaining an environment that is safe, clean, organized, and always reflective of our brand standards. What sets JLL apart is our culture of collaboration, and in this role, you'll partner closely with service teams, clients, and colleagues to provide superior service delivery while advancing your own personal and professional skills.

An overview of the role:

• Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations in a manner that makes everyone feel warmly welcomed and supported
• Demonstrate confidence, professionalism, and exceptional customer service skills as you engage with visitors, employees, and callers, acting as a trusted resource for campus information, wayfinding, and activities
• Actively monitor and maintain the front desk and surroundings to ensure a safe, clean, and organized environment that reflects JLL and AustralianSuper brand standards at all times
• Provide a hotel-style 'hosted' arrival experience for guests and visitors, including visitor registration support and prompt switchboard operation to ensure all inquiries are directed seamlessly
• Coordinate conference and meeting room scheduling, including room setups for training sessions, town hall meetings, and events, while supporting food and beverage services for managed spaces
• Conduct regular floor walks of the tenancy to ensure premises and equipment are safe, functional, and presentable, logging support requests when issues are identified
• Manage the induction of all contractors on-site, receive and distribute incoming and outgoing deliveries, and support security in managing access card processes
• Assist the workplace team with invoice processing, financial tracking, and ensuring all supplies— from stationery to whiteboards—are stocked and maintained
• Support emergency response requirements and function as a warden where required, effectively communicating operational risks and adhering to established escalation processes

Sounds like you? This is what we are looking for:

• Previous experience in a premium corporate office, hospitality, or events position with a proven track record of delivering quality service
• Professional presentation and conduct, with the ability to represent both JLL and AustralianSuper brands to the highest standard
• Strong customer service skills with the ability to interact confidently and professionally with a wide range of stakeholders, including senior‑level staff
• Excellent time management, organizational, and planning skills, with keen attention to detail and a risk management mindset
• Strong verbal and written communication skills in English, along with active listening abilities and solid presentation skills
• Ability to remain calm under pressure, deal effectively with stressful situations, and adapt quickly to rapidly changing environments
• Tech‑savvy with problem‑solving skills and the capacity to deal with ambiguity and change with resilience
• Police background check clearance (required for this role)
• A proactive, can‑do attitude with a willingness to support a range of tasks from reception coverage to email response and event setup

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like‑minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.