Workplace Manager

JLL; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Employee discounts

18 weeks maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistance program

Novated Lease for EV cars

Paid volunteer leave

Career opportunities at JLL

Premium offices

Job summary

JLL Melbourne is seeking a Workplace Manager to be the welcoming face of the office, ensuring a seamless visitor experience and high-quality workplace services.

You will manage front desk operations, mail, vendor relationships and daily work orders while upholding brand standards and driving continuous improvement in the employee experience.

Qualifications

• Experience in reception, concierge, facilities, property management, hospitality or related field.
• Ability to present a professional corporate image and interact confidently with all levels of the organization.
• Self-motivated team player with strong interpersonal skills and emotional intelligence.
• Experience with venue management, facilities reporting and admin requirements.
• Passion for creating positive workplace experiences and community.

Responsibilities

• Act as a welcoming front desk presence and manage visitor journey, security passes, and room readiness.
• Handle mail, courier management and timely receipt of deliveries.
• Support Facilities by overseeing vendors and managing daily work orders (Corrigo).
• Conduct daily workplace walkthroughs to ensure spaces align with brand standards.
• Gather feedback on workspace comfort and amenities to drive continuous improvement.

Skills

Reception experience

Concierge

Facilities

Property management

Hospitality

Customer service

Interpersonal skills

Emotional intelligence

Booking systems

Facilities reporting

Tools

Corrigo

Booking systems

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

As the Workplace Manager, you will be the heart of the office — creating an environment where every colleague and guest feels welcomed, valued, and supported. Your authentic enthusiasm and customer-first approach will help shape a workplace experience that inspires wellbeing, collaboration, and pride in our shared space. At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and you'll play a key role in bringing that vision to life every day. You will be a team player who works with all team members to achieve key compliance and operational KPIs established by the client and delivered by the JLL Team. You will support and assist the team in providing daily comprehensive workplace services including compliance, vendor and relationship management along with delivery of services in accordance with the Management Agreement and company policies, procedures and processes. This position is varied and at times hands on. There will be a requirement to interface with members from all levels of the organization as well as the public. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll be instrumental in creating that inclusive, connected atmosphere on site. The ideal candidate should have a friendly, pleasant and energetic personality, who enjoys providing excellent customer service and is ready to be the professional face of the client organization, delivering a seamless outstanding service at every touchpoint.

An overview of the role:

• Act as a welcoming and proactive presence at front desk, providing visitor journey management, security access pass distribution, and ensuring rooms are stocked and Audio-Visual services are in working order
• Provide mail and courier management with a focus on minimal disruption and timely receipt of items, including collecting and receipting deliveries and contacting relevant staff
• Support the Facilities team in overseeing maintenance and operations of vendors (cleaning, handyperson, plants, HVAC etc.), conducting monthly vendor meetings and managing daily work orders through the invoice system (Corrigo)
• Conduct daily workplace walkthroughs to ensure spaces feel welcoming and aligned with brand standards, collaborating with cleaning and maintenance teams to address environmental or comfort concerns promptly
• Champion the office experience by anticipating colleague and visitor needs, regularly gathering feedback on workspace comfort and amenities to inform continuous improvement

Sounds like you? This is what we are looking for:

• Prior experience in reception, concierge, facilities, property management, hospitality or related field with proven ability to deliver best practice service
• Ability to present a professional and friendly corporate image and interact confidently with all levels of the organization from leadership to contractors
• Self-motivated team player with strong interpersonal skills, emotional intelligence, and proven ability to learn new systems quickly
• Experience with booking systems, facilities reporting and administration requirements, and demonstrated ability to manage both hospitality-style front-of-house excellence and facility operations with equal care
• Genuine passion for creating positive workplace experiences and fostering community, with a natural ability to bring energy and optimism to interactions
• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Location:

On-site –Melbourne, VIC