Corporate Concierge

JLL; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Great employee discounts

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia’s#

Job summary

JLL in Melbourne is seeking a Guest Services Ambassador to enhance the workplace experience for employees and clients. You will be the first point of contact, greeting visitors, coordinating meeting spaces, and ensuring the office presents a warm, engaging environment.

Join the Facilities team to deliver exceptional service, manage reception, assist with events, coordinate room setups, and liaise with IT and security while maintaining safety standards and a proactive, customer-focused approach.

Qualifications

• Problem-solving skills – capacity to deal with ambiguity and solve problems effectively.
• Ability to work independently and manage multiple tasks in a dynamic environment.
• Strong communication, presentation, and interpersonal skills (English).
• Flexible and adaptable to rapidly changing situations while maintaining service quality.
• Commitment to safety, compliance, and customer care.

Responsibilities

• Be the face of the customer service team, greeting employees and visitors.
• Liaise with stakeholders to support meeting and event bookings.
• Ensure reception areas and client kitchens are tidy and presentable.
• Assist with room setups for training, calls, and meetings; manage AV arrangements.

Skills

Problem-solving

Stress management

Independent work

Communication

Adaptability

Customer service

Teamwork

Honesty

NV1 clearance

Job description

Shaping the future of real estate for a better world! At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this opportunity involves:

The Guest Services Ambassador is critical to enhancing the workplace experience for employees and clients, by creating a workplace that is energetic, warm, and engaging. This role is the first interaction all experience coming into the SAP office. You set the tone for the SAP experience. As an integral part of the Facilities team, you will ensure the workplace and client meeting spaces are maintained to the highest standard. You will provide high levels of customer service, and look for opportunities to exceed expectations and create memorable experiences.

Key Responsibilities include:

Customer Communications

• Be the face of the customer service team, greeting all employees and visitors with a warm smile, and in a proactive manner.
• Build relationships to develop trust and become a go to person in the office.
• Liaise with business stakeholders when required to support their meeting and event booking requirements.

Client/Stakeholder Management

• Provide superior customer service to meet on-site client’s expectations
• Ensure prompt and timely phone operations and all phone queries are directed to the correct representative.
• Ensure that reception areas, including desk and seating areas and client facing kitchen are always tidy and presentable.
• Meet and greet clients promptly and contact staff members via Teams or phone to advise of guest’s arrival
• Ensure that all Boardrooms, meeting rooms and presentation rooms are cleared promptly, reset and kept in a pristine condition
• Assist with event and meeting room queries.
• Ensure room set-ups are in place for training, conference calls, town hall meetings, etc.
• Ensure that Audio-Visual services are in place and the necessary preparations have been made and are in working order.
• Liaise with IT where required.
• Issue and collect access cards.
• Ensure all visitors are signed into the Visitor Management system.
• Collect and/or receive mail and courier deliveries, receipting in register and contacting relevant staff for collection
• Build and develop effective client / stakeholder relationships across multiple levels of the organisation.

Contractor & Vendor Management

• Order all snacks, beverages, crockery and glassware and other pantry items as required
• Ensure all contractors sign into the contractor management system and assist where required.
• Check ALL delivery dockets for accuracy of supply. Scan and save all.

Health & Safety Management

• This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with all JLL requirements of the health and safety guidelines, policies and rules.
• Raising of incidents, hazards and risks into the system as required.
• Assist with cleaning vendor walkthroughs and inspections.

Site Operations Management

• Seek ways to constantly reduce costs and improve operational standards
• Provide support for meeting room bookings where required
• Coordinate and assist cleaning staff to ensure upkeep of kitchen area, top up kitchen consumables, packing/unpacking of dishwashers etc.
• Ensure the office is always presentable, if the office is busy, step in and help the cleaning team to achieve a presentable office.

Risk Management

• Assist in the management of the property risk register and update as needed.
• Follow established escalation procedures and incident reporting procedures
• Adhere to JLL's business conduct by ensuring compliance with the guidelines, procedures and strategies always.

Sound like you? This is what we’re looking for:

• Problem-solving skills – capacity to deal with ambiguity and solve problems effectively
• Ability to effectively deal with stressful situations
• Ability to work independently
• Self-motivated; confident & energetic
• Flexible – able to adapt to rapidly changing situations
• Goal-oriented – able to focus on meeting all performance targets
• Strong communicator – good presentation skills and possesses strong verbal & written communication skills (English); also an active listener
• Exhibits honesty & trustworthiness
• The ability to obtain and maintain a Baseline / NV1 clearance

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:

As an organization, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.