Cultural Support Worker

Multicultural Australia; Toowoomba Regional; On-site; AUD 39,000 - 52,000; Part time

Job summary

Multicultural Australia is seeking a Casual Cultural Support Worker in Toowoomba to assist Syrian Arabic-speaking clients with culturally appropriate services, language support, and connection to essential resources. The role emphasizes building social connections and contributing to program design through lived experience.

The role requires Australian work authorization, a Blue Card, and a police clearance, with flexibility to work outside normal hours in a supportive, community-focused

Qualifications

• Valid Queensland Driver's Licence.
• Current, paid Working with Children Blue Card (WWCC).
• National Police Clearance Check.
• Proficient language skills in English and Syrian Arabic.
• Ability to represent Multicultural Australia professionally in diverse contexts.
• Good knowledge of Australian culture and systems relevant to client settlement.
• Commitment to social justice and human rights.

Responsibilities

• Link clients to essential services and help them build social connections.
• Deliver orientation activities (local area, household safety, public transport).
• Assist with emergency/crisis intervention as directed by a Case Manager.
• Provide language support and cultural advice to Case Manager.
• Maintain documentation and records of completed tasks.
• Represent Multicultural Australia ethically when carrying out tasks.
• Inform staff of changes in clients' circumstances.
• Provide community insights to improve services and programs.
• Comply with Multicultural Australia policies and WHS framework.

Skills

Syrian Arabic

English Proficiency

Cross-cultural Communication

MS Office

Education

Blue Card (WWCC)

National Police Clearance

Driver's Licence

Job description

We are excited to announce new opportunities for the role of Cultural Support Worker (Casual) - Toowoomba. This role involves working closely with Syrian Arabic-speaking community members; fluency in Syrian Arabic and deep cultural awareness are highly regarded.

Cultural Support Workers are diverse, representing many of Queensland's cultural, ethnic, and faith-based communities. They are employed on a casual basis by Multicultural Australia and support the organisation's work in two ways: delivering culturally appropriate and responsive client services (including advice, language support, and capacity building), and participating as advisors with lived experience in group consultations to support the design and delivery of programs that meet the needs of diverse cultural, ethnic and faith-based clients and communities. Cultural Support Workers are not employed as interpreters or community leaders.

Key responsibilities

Assist clients to link to essential services and with other people from their culture of origin and build other meaningful social connections

Deliver orientation activities including local area, household safety and public transport orientation

Assist with emergency and crisis intervention upon direction of a Case Manager on occasion

Provide language support, cultural advice and feedback to the Case Manager in relation to completion of a task

Keep documentation and records in relation to completion of tasks (for example task completion form, mileage record, public transport receipts)

Represent Multicultural Australia ethically whilst completing a task on behalf of the organisation

Inform Multicultural Australia in relation to any change in circumstances (e.g. loss of driver's license, change of address)

Provide advice to Multicultural Australia staff and teams about the needs, priorities and experiences of communities, based on lived experience

Review and provide feedback about services and programs designed by Multicultural Australia to ensure support is accessible, culturally appropriate, and informed by lived experience

Comply with provisions of relevant Multicultural Australia policies, procedures, and Workplace Health and Safety framework

About you

Valid Queensland Driver's Licence

Current, paid Working with Children's Blue Card in accordance with the Working with Children Check Act 2000

National Police Clearance Check

Proficient language skills (reading, writing and speaking) in both English and an additional language of: Syrian Arabic

Demonstrated ability to represent Multicultural Australia in a professional manner in a variety of contexts

Sound and accurate knowledge and understanding of Australian culture and systems which are relevant to client settlement

Demonstrated commitment to working with all members of the community, irrespective of cultural and religious affiliations and a commitment to social justice and human rights

Excellent records management and general administration experience, along with proficiency in MS Office and advanced computer literacy

Ability to work outside normal hours and willingness to apply for an Aviation Security Identification Card

Demonstrated ability and willingness to work cross culturally, assisting clients to develop connections with people from their culture of origin, along with other meaningful social connections

About us

Multicultural Australia emerged from a community-based social movement to advance multiculturalism and build communities where everyone belongs. Since 1998, we have welcomed tens of thousands of individuals from refugee, asylum seeker, international student and migrant backgrounds - with the goal of creating a more equitable and prosperous society. Today, we are a multicultural for-purpose organisation and settlement provider with a strong and connected physical presence across metropolitan and regional Queensland. Our clients and community are at the heart of everything we do, and we are passionate about providing care and services in person centered and compassionate ways.