Case Worker - Identified

Wesley Mission Queensland Limited; Gold Coast City; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging

Free parking

Team culture

Job summary

Wesley Mission Queensland Limited is seeking a Case Worker for the Housing and Support Link Service to provide culturally safe, trauma-informed case management to young parents facing homelessness or housing instability. The role emphasises building trusting relationships, cultural connectedness, and holistic support that aligns with personal goals and community resources.

The role requires a completed degree in Human Services or a related field, experience in coaching and case management, and a

Qualifications

• Completed degree qualification in Human Services or another related field.
• Experience engaging with diverse range of people using coaching and case management principles.
• Understanding of trauma-informed, strengths-based frameworks.
• Ability to travel for work and hold a current driver’s licence.

Responsibilities

• Provide culturally safe, trauma-informed case management and supportive services to young parents experiencing homelessness or housing instability.
• Engage with young people to reflect their voice, culture, and goals in case plans developed with families and communities.
• Coordinate access to programs, support groups, and community networks that align with each young person’s goals and cultural needs.
• Provide regular updates and reporting to management and contribute to continuous learning and improvement in culturally safe practice.

Skills

Case management

Coaching

Culturally safe practice

Communication

Education

Bachelor's degree in Human Services or related field

Job description

Your Role as a Case Worker - Identified (Housing and Support Link Service)

This is an Identified position. WMQL considers that being Aboriginal or Torres Strait Islander is a genuine occupational requirement under s25 of the Anti-Discrimination Act QLD 1991. You will play an integral role in our HSLS (Housing and Support Link Service) program providing culturally safe, trauma informed and holistic case management and supportive services to young parents (typically ages 16–25) who are experiencing homelessness, housing instability, or other barriers to independence. The role focuses on building trusting relationships, strengthening young people’s connection to culture and community, and supporting them to achieve their housing, wellbeing, and life goals.

You’ll achieve this by:

• Working from a strengths-based and culturally grounded approach, recognising the resilience, knowledge, and cultural identity of young people and their families.
• Engaging and walking alongside young people through culturally safe processes ensuring case plans reflect the young person’s voice, cultural identity, and aspirations, and are developed in partnership with them, their families, and community.
• Supporting young people to develop confidence, independence, and practical living skills, while maintaining strong connections to culture, family, and community.
• Facilitating and supporting access to programs, support groups, and community networks that align with each young person’s goals and cultural needs.
• Providing regular updates and reporting to management and contributing to continuous learning and improvement in culturally safe practice.
• Actively contributing to program development and evaluation by embedding, community feedback, and cultural knowledge.

What We Offer

• Salary packaging and other benefits – Boost your take-home pay by up to $18,550 annually through not-for-profit tax concessions.
• Free and Secure Car Parking – No more paid parking!! Employees can enjoy complimentary access to secure parking, ensuring the safety of their vehicles while at work.
• Team Culture – Be part of a collaborative and supportive team that values your skills and wellbeing.

What We’re Looking For

• Completed degree qualification in Human Services or another related field.
• Experience engaging with a diverse range of people using coaching and case management principles in a holistic, trauma informed and strengths-based framework.
• Experience in an intake, assessment, case management, advice, advocacy and referral role or similarly related skills and knowledge.
• Understanding of the social, emotional, and structural factors that place young people at risk of or experiencing homelessness, including family conflict, trauma, mental health concerns, substance use, financial hardship, and barriers to safe and stable housing.

Essential Requirements

• Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy)
• Relevant probity checks required by legislation and WMQ Limited policy.
• Current Driver’s Licence and willingness to travel for work.

Wesley Mission Queensland brings together people who want to make a difference in the lives of others. We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. People with passion, connected by hope for a more compassionate, just and inclusive society is our story – what’s yours?