Case Worker - Identified

Wesley Mission Queensland; Gold Coast City; On-site; AUD 65,000 - 82,000; Full time

Benefits offered by this job

Salary packaging benefits

Free secure car parking

Team culture and wellbeing

Job summary

Wesley Mission Queensland is seeking a Case Worker for the Housing and Support Link Service to provide culturally safe, trauma-informed case management for young parents facing housing instability. The role focuses on building trust, strengthening connections to culture and community, and helping young people achieve housing, wellbeing and life goals.

You will work from a strengths-based, culturally grounded perspective, develop voice-led case plans with families, and assist access to programs

Qualifications

• Completed degree qualification in Human Services or another related field.
• Experience engaging with a diverse range of people using coaching and casemanagement principles in a holistic, trauma informed and strengths-based framework.
• Understanding of the social, emotional, and structural factors that place young people at risk of or experiencing homelessness.

Responsibilities

• Provide culturally safe, trauma-informed and holistic case management and supportive services to young parents (typically ages 16–25) experiencing homelessness or housing instability.
• Build trusting relationships and support housing, wellbeing and life goals for young people.
• Develop case plans reflecting the young person’s voice, culture and aspirations in partnership with them, families and community.
• Facilitate access to programs, support groups, and community networks aligned with each young person’s goals and cultural needs.
• Provide regular updates and reporting to management and contribute to program improvements with community feedback and cultural knowledge.
• Contribute to program development and evaluation by embedding community feedback and cultural knowledge.

Skills

Coaching

Casemanagement

Trauma-informed

Cultural safety

Education

Bachelor's degree in Human Services

Job description

Your Role as a Case Worker - Identified (Housing and Support Link Service)

This is an Identified position. WMQL considers that being Aboriginal or Torres Strait Islander is a genuine occupational requirement under s25 of the Anti-Discrimination Act QLD 1991.

You will play an integral role in our HSLS (Housing and Support Link Service) program providing culturally safe, trauma informed and holistic case management and supportive services to young parents (typically ages 16–25) who are experiencing homelessness, housing instability, or other barriers to independence.

The role focuses on building trusting relationships, strengthening young people’s connection to culture and community, and supporting them to achieve their housing, wellbeing, and life goals.

You’ll achieve this by:

• Working from a strengths-based and culturally grounded approach, recognising the resilience, knowledge, and cultural identity of young people and their families.
• Engaging and walking alongside young people through culturally safe processes ensuring case plans reflect the young person’s voice, cultural identity, and aspirations, and aredeveloped in partnership with them, their families, and community.
• Supporting young people to develop confidence, independence, and practical living skills, while maintainingstrong connections to culture, family, and community.
• Facilitating and supporting access to programs, support groups, and community networks that align with eachyoung person’s goals and cultural needs.
• Providing regular updates and reporting to management and contributing to continuous learning and improvement in culturally safepractice.
• Actively contributing to program development and evaluation by embedding, community feedback, andcultural knowledge.

What We Offer

• Salary packaging and other benefits – Boost your take-home pay by up to $18,550 annually through not-for-profit tax concessions.
• Free and Secure Car Parking – No more paid parking!! Employees can enjoy complimentary access to secure parking, ensuring the safety of their vehicles while at work.
• Team Culture – Be part of a collaborative and supportive team that values your skills and wellbeing.

What We’re Looking For

• Completed degree qualification in Human Services or another related field.
• Experience engaging with a diverse range of people using coaching and casemanagement principles in a holistic, trauma informed and strengths-based framework.
• Experience in an intake, assessment, case management, advice, advocacy and referralrole or similarly related skills and knowledge.
• Understanding of the social, emotional, and structural factors that place young people atrisk of or experiencing homelessness, including family conflict, trauma, mental health concerns,substance use, financial hardship, and barriers to safe and stable housing.
• Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy)
• Relevant probity checks required by legislation and WMQ Limited policy.
• Current Driver’s Licence and willingness to travel for work