Service Support Officer (Frontline Services)

Housing and Public Works; Mount Isa City; On-site; AUD 103,000 - 112,000; Full time

Job summary

Housing and Public Works in North West Queensland seeks a permanent, flexible full-time staff member to deliver culturally appropriate casework services for Aboriginal and Torres Strait Islander clients. You will build partnerships with a broad range of service providers, maintain records, and contribute to service delivery improvements within the Jimaylya Topsy Harry Centre.

The role requires a degree in Social Work, Human Services or Behavioural Sciences (or a Diploma with two years' relevant

Qualifications

• Class C Driver's Licence is mandatory.
• Degree or Diploma in relevant field with case management experience.

Responsibilities

• Deliver best practice casework services to Aboriginal and Torres Strait Islander customers with sound assessment and intervention skills.
• Engage with internal/external stakeholders and service providers to achieve quality outcomes.
• Maintain case records and reports, perform data entry and performance reporting.
• Participate in training and development to align with evidence-based practices and departmental objectives.
• Contribute to good governance and Frontline Services objectives, and uphold WHS policies.

Skills

Case management experience

Stakeholder engagement

Cultural awareness

Education

Degree in Social Work / Human Services / Behavioural Sciences

Diploma or higher in community sector with 2+ years' case management experience

Job description

* *Make a Difference at the Jimaylya Topsy Harry Centre* *

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Are you passionate about helping others and creating positive change? The Jimaylya Topsy Harry Centre offers a safe, supportive space for individuals facing challenges like addiction, domestic violence, housing insecurity, or unemployment.

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We're seeking a compassionate, dedicated team member to provide daily care and support, helping clients develop essential life skills. You'll also collaborate with support agencies to connect clients with the resources they need to rebuild their lives.

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At Jimaylya, we value diversity, inclusion, and the unique contributions of every team member. We're committed to finding the right person for this role by considering your skills, experience, and potential for growth.

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Job details

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• Position status: Permanent
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• Position type: Flexible full-time
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• Occupational group: Administration
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• Classification: PO3
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• Workplace Location: North West Qld
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• Job ad reference: QLD/702314/26
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• Closing date: 09-Oct-2026
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• Yearly salary: $102817 - $111975
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• Fortnightly salary: $3941.00 - $4292.00
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• Contact person: Mareta Elisaia
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• Contact details: Phone: [phone] Access the National Relay Service
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What you will be doing:

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• Deliver best practice casework services to Aboriginal and Torres Strait Islander customers using sound assessment and intervention skills to deliver integrated and culturally appropriate services.
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• Engage with and establishing partnerships with a broad range of internal/external stakeholders and service providers to achieve quality outcomes.
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• Undertake a range of record and information management tasks including maintenance of case records, preparation or reports, performance reporting and data entry to ensure accountability.
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• Actively participate in training and professional development activities to develop, maintain and enhance knowledge and competencies to ensure that service delivery is based on contemporary, evidence based best practice principles and is consistent with current practice trends and departmental objectives.
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• Actively participate in and contributing to the good governance and objectives of Frontline Services and the department.
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• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.
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Mandatory Requirement

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• Class C Driver's Licence
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• Degree level qualification in Social Work, Human Services or Behavioural Sciences OR Diploma or higher qualification in the community sector with at least two years' experience working within a case management framework in a relevant field, including experience in culturally appropriate community work, assessment and referral.
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Applications to remain current for 12 months.

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Job Ad Reference: QLD/702314/26

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Closing Date: Friday, 09 October 2026

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Further information

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We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.