Multicultural Mental Health Recovery Worker

MCCGC/CURA Community Services; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexibility

Salary Packaging

Training & Development

Diversity & Inclusion

Supportive Team Culture

Employee Assistance Program

Values You Can Be Proud Of

Job summary

MCCGC/CURA Community Services in Southport is seeking a Multicultural Mental Health Recovery Worker to support people from diverse cultural backgrounds. You will provide recovery-oriented psychosocial support in partnership with World Wellness Group, helping participants set goals, build resilience, and connect with community resources.

The role emphasizes trauma-informed, culturally responsive, and person-centred practice, with a focus on empowering individuals to live meaningful lives within

Qualifications

• Certificate IV+ in Mental Health or related field.
• Experience supporting people with complex mental health needs in community settings.
• Strong recovery-oriented and trauma-informed practice understanding.
• Experience with CALD individuals and communities.
• Ability to work in multidisciplinary teams and manage a varied caseload.

Responsibilities

• Deliver recovery-focused psychosocial support tailored to participant goals.
• Conduct culturally responsive assessments using evidence-based tools.
• Develop and regularly review personalised recovery plans.
• Support participants to build independence, resilience and life skills.
• Provide culturally appropriate referrals and access to health, community, and social services.
• Collaborate with participants, families, carers, communities and service providers.
• Maintain accurate case notes and documentation using digital systems.

Skills

Excellent communication

Interpersonal skills

CALD experience

Trauma-informed practice

Cultural responsiveness

Caseload management

Driver Licence

Blue Card / Working with Children

National Police Certificate

First Aid & CPR

Education

Certificate IV or higher in Mental Health / Community Services / Social Work / Psychology

Tools

Digital client management systems

Job description

Multicultural Mental Health Recovery Worker

MCCGC/CURA Community Services – Southport QLD

Established in 1983 as a key service provider to the growing migrant, refugee, and international communities of the Gold Coast, Multicultural Communities Council Gold Coast Ltd (MCCGC) is the peak regional organisation supporting multicultural residents across Southeast Queensland and Northern New South Wales.

With over 40 years of experience, MCCGC is recognised for its commitment to helping people from culturally and linguistically diverse (CALD) backgrounds connect with their communities and access services that promote health, wellbeing, inclusion, and independence.

MCCGC provides services across the Community, Disability, Mental Health, and Aged Care sectors, delivering person-centred and culturally responsive support that empowers individuals and strengthens communities.

Our organisational objectives include:

• Supporting a socially inclusive community.
• Ensuring non-discriminatory services for all members of the community.
• Delivering culturally inclusive and participatory programs, activities, services and policies.
• Promoting independence, wellbeing and quality of life.
• Advocating for social justice and equity.

Beneath MCCGC's organisational umbrella, we proudly operate two community-focused service streams: MCCGC Community Programs and CURA Aged Care Services. Our work is guided by compassion, respect, integrity, and a genuine commitment to celebrating cultural diversity.

About the Role

Make a meaningful difference in the lives of people experiencing mental health challenges.

As a Multicultural Mental Health Recovery Worker, you will provide recovery-oriented psychosocial support to individuals from diverse cultural backgrounds. Working within a collaborative partnership with World Wellness Group (WWG), you will assist participants to identify their goals, build resilience, strengthen community connections, and improve overall wellbeing.

This role focuses on delivering culturally responsive, trauma-informed, and person-centred supports that enable individuals to achieve positive recovery outcomes and live meaningful lives within their communities.

What You Will Do

• Deliver individual and group-based recovery support tailored to participants' needs, strengths, and goals.
• Conduct culturally responsive psychosocial assessments using evidence-based tools.
• Develop, implement, and regularly review personalised recovery plans.
• Support participants to build independence, resilience, life skills, and community connections.
• Provide culturally appropriate referrals and facilitate access to health, community, and social services.
• Work collaboratively with participants, families, carers, community groups, and service providers.
• Advocate for participants and assist them in navigating complex health and social care systems.
• Connect participants with specialised mental health supports and promote culturally inclusive service delivery.
• Deliver recovery-oriented supports informed by trauma-aware and strengths-based practice.
• Maintain accurate case notes, reporting, and documentation using digital client management systems.
• Contribute to service evaluation, continuous improvement, and program development activities.
• Manage competing priorities effectively while responding to emerging participant needs.

Essential Skills and Experience

• Certificate IV or higher qualification in Mental Health, Community Services, Social Work, Psychology, Human Services, or a related discipline.
• Demonstrated experience supporting people experiencing severe and or complex mental health challenges within community settings.
• Strong understanding of recovery-oriented practice and psychosocial support approaches.
• Experience working with culturally and linguistically diverse (CALD) individuals, families, and communities.
• Knowledge of trauma-informed, culturally responsive, and anti-racist practice frameworks.
• Excellent communication and interpersonal skills with the ability to manage difficult conversations and build trust.
• Ability to work collaboratively within multidisciplinary and partnership environments.
• Strong organisational skills with the ability to manage a varied caseload effectively.
• Current Driver Licence.
• Current Working with Children Check (Blue Card) or ability to obtain.
• Current National Police Certificate.
• Current First Aid and CPR Certificate, or willingness to obtain.

Why You Will Love Working With Us

At MCCGC, you will become part of a purpose-driven organisation committed to creating inclusive communities and making a real difference in people's lives.

• Flexibility: Enjoy work-life balance and access to additional Wellness Days.
• Salary Packaging: Increase your take-home pay through generous not-for-profit salary packaging benefits.
• Training & Development: Access ongoing professional development, learning opportunities and career growth.
• Diversity & Inclusion: Work alongside a highly diverse workforce where approximately 65% of employees were born outside Australia and collectively speak more than 40 languages.
• Supportive Team Culture: Collaborate with passionate professionals who are committed to making a positive impact in the community.
• Employee Assistance Program (EAP): Access confidential wellbeing and support services for you and your family.
• Values You Can Be Proud Of: Be part of an organisation that embraces Unity, Compassion, Integrity, Respect, and Joie de Vivre (Joy of Life).

If you are passionate about supporting multicultural communities and helping individuals achieve meaningful recovery outcomes, we would love to hear from you.

Together, we can build stronger, healthier, and more inclusive communities.