Cultural Capability & Connections Lead

IMPACT Community Services; Hervey Bay; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

RDO and long weekends

Salary packaging up to $18,500/yr

Birthday bonus day off

Donate 2 hours/month to charity

Advancement opportunities - grow your/

Leaders Lab development programs

Workplace Chaplaincy & EAP

Gym membership offer

WWCC reimbursement

Job summary

IMPACT Community Services in Hervey Bay is seeking a dedicated Cultural Capability and Connections Lead to strengthen culturally safe services across Family Mental Health Support programs on Butchulla Country. This full-time fixed-term role supports First Nations participants, families and communities through coaching, partnership building and responsive service delivery.

You will work within IMPACT's Community and Cultural Connections Unit, focusing on workforce development, stakeholder

Qualifications

• Experience in community services, child and family or mental health sectors.
• Aboriginal and/or Torres Strait Islander person (identified position).
• Ability to guide, support and mentor others with cultural safety focus.

Responsibilities

• Support staff to apply culturally safe practices aligned with frameworks.
• Build and maintain positive relationships with First Nations participants and communities.
• Engage with participants to understand experiences, needs and priorities.
• Contribute to workforce coaching and cultural capability initiatives.
• Develop networks with community organisations and service providers.
• Support referral pathways and community partnerships.
• Contribute to service improvement from participant feedback.

Skills

Cultural safety

Mentoring & guidance

Relationship building

Effective communication

Job description

IMPACT Community Services – Hervey Bay QLD

IMPACT Community Services Limited(IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is improving lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.

Why IMPACT?

We believe our people are our greatest asset, so to support you, we offer a wide range of benefits including:

• A fortnightly Rostered Day Off (RDO) and enjoy a long weekend
• Salary packaging up to $18,500 per year to increase your take home pay
• Birthday bonus day off
• Paid 2 hours per month to donate to a worthy cause of your choice
• Opportunities for advancement with our 'grow your own' approach
• Leadership programs with the Institute of Managers and Leaders
• Leaders Lab, development support for employees aspiring to leadership roles
• Workplace Chaplaincy for face to face, confidential support+ external employee assistance program
• Corporate Gym Membership offer
• Reimbursement for Working with Children clearance (after completed probation)

About the Opportunity

We are seeking a Cultural Capability and Connections Lead with our Community and Cultural Connections Unit in Hervey Bay. This is a full time, fixed term role until 30 June 2027. The role is to support culturally safe and responsive services for First Nations participants, families and communities across IMPACT's funded Family Mental Health Support Service programs on Butchulla Country (Fraser Coast).

On a day-today basis you will:

• Support managers and staff to understand and apply culturally safe practices consistent with IMPACT’s Cultural Framework, Queensland Child Safe Standards and Universal Principles for Child Safe Organisations.
• Build and maintain positive relationships with First Nations participants, families, communities and organisations.
• Engage with First Nations participants to better understand their experiences, needs and priorities.
• Contribute to workforce coaching, learning and cultural capability initiatives that support culturally safe service delivery.
• Develop and maintain networks with community organisations, stakeholders and service providers.
• Support development of referral pathways and community partnerships.
• Contribute to service improvement activities by identifying emerging needs, opportunities and participant feedback.

To succeed in this role, you will:

• Experience working within community services, child and family services, mental health services or related sectors (highly desirable)
• Aboriginal and/or Torres Strait Islander person. This is an identified position.
• Build and maintain positive relationships with First Nations people, families and communities.
• Demonstrated ability to provide guidance, support and mentoring to others.
• Understanding of cultural safety, cultural capability and culturally responsive practice.
• Ability to communicate effectively with a wide range of people and stakeholders.
• Knowledge of First Nations communities and services within the Fraser Coast region.

To find out more, view our Position Description and full list of staff benefits at Join Our Team page, impact.org.au/careers-with-us

IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds.

We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all.

IMPACT is proud to be an INCLUSIVE EMPLOYER 2024-2025 with the Diversity Council Australia.

The successful applicant may need to obtain background checks prior to employment, including a Working with Children Check.