Child and Youth Mentor

IMPACT Community Services; Hervey Bay; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

RDO + long weekend

Salary packaging up to 18,500

Birthday day off

Donate 2 hours per month

Advancement opportunities

Leaders Lab

Workplace Chaplaincy

WWCC reimbursement after probation

Job summary

IMPACT Community Services – Hervey Bay QLD is seeking multiple full-time Child and Youth Mentors to provide flexible, non-clinical mental health support for children, young people and families under the FMHSS program. Roles are fixed-term ending 30/06/2027, with focus on assessments, action plans and practical support.

You'll deliver case management, risk assessments and culturally sensitive services, connecting clients to community resources.

Qualifications

• Certificate IV in Youth Work, Community Services or similar vocational qualification (Desirable).
• Experience supporting young people up to 18 with mental health challenges.
• Strong understanding of mental health, trauma-informed care, and recovery-oriented approaches.
• Knowledge of child development and child protection principles.
• Ability to manage challenging behaviours calmly in complex situations.

Responsibilities

• Provide short and long-term interventions, including assessments, goal setting, Family Action Plans, referrals, and practical support.
• Deliver ongoing case management and continuity of care to young people and families in a culturally sensitive environment.
• Conduct needs and risk assessments to identify appropriate supports and pathways to improve client outcomes.
• Build client capacity through education and evidence-based programs delivered individually and in group settings.
• Connect clients with community resources and services through information provision, referrals, and advocacy.
• Promote the FMHSS program and IMPACT services through community engagement and awareness activities.
• Maintain accurate, timely and compliant client records including case notes, supportability, and departmental databases.
• Ensure compliance with confidentiality, contractual obligations, legislation, and professional standards, including Child Safe and Disability Service Standards.

Skills

Interpersonal skills

Relationship building

Trauma-informed practice

Holistic approach

Culturally sensitive

Education

Certificate IV in Youth Work

Job description

IMPACT Community Services – Hervey Bay QLD

IMPACT Community Services Limited(IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is improving lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.

Why IMPACT?

• A fortnightly Rostered Day Off (RDO) and enjoy a long weekend
• Salary packaging up to $18,500 per year to increase your take home pay
• Birthday bonus day off
• Paid 2 hours per month to donate to a worthy cause of your choice
• Opportunities for advancement with our 'grow your own' approach
• Leadership programs with the Institute of Managers and Leaders
• Leaders Lab, development support for employees aspiring to leadership roles
• Workplace Chaplaincy for face to face, confidential support+ external employee assistance program
• Reimbursement for Working with Children clearance (after completed probation)

About the Opportunity

We are seeking multiple roles as a Child and Youth Mentor with our Family Mental Health Support Service (FMHSS) program in Hervey Bay. These are full-time fixed term roles ending 30/06/2027. The key elements of these roles are to provide a range of flexible, responsive, non-clinical mental health services to meet the needs of children and young people affected by, or at risk of, a mental health condition, and their families and carers.

What you'll be doing

• Provide short and long-term interventions including assessments, goal setting, Family Action Plans, referrals, and practical support.
• Deliver ongoing case management and continuity of care to young people and families within a culturally sensitive environment.
• Conduct needs and risk assessments to identify appropriate supports and pathways to improve client outcomes.
• Build client capacity through education and evidence-based programs delivered individually and in group settings.
• Connect clients with community resources and services through information provision, referrals, and advocacy.
• Promote the FMHSS program and IMPACT services through community engagement and awareness activities.
• Maintain accurate, timely and compliant client records including case notes, supportability, and departmental databases.
• Ensure compliance with confidentiality, contractual obligations, legislation, and professional standards, including Child Safe and Disability Service Standards.

To succeed in this role, you will

• Certificate IV in Youth Work, Community Services or similar vocational qualification (Desirable)
• Demonstrated experience supporting young people (up to 18 years) experiencing mental health challenges, with exceptional interpersonal and relationship-building skills.
• Strong understanding of mental health, trauma-informed practice, and recovery-oriented approaches, with the ability to provide strengths-based, holistic and culturally appropriate support.
• Knowledge of child development, early intervention and child protection principles, with a commitment to achieving positive outcomes for children, young people and families.
• Ability to manage challenging behaviours and respond calmly, professionally and sensitively in complex or unpredictable situations.

To find out more, view our Position Description and full list of staff benefits at Join Our Team page, impact.org.au/careers-with-us

IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds.

We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all.IMPACT is proud to be an INCLUSIVE EMPLOYER 2024-2025 with the Diversity Council Australia.

The successful applicant may need to obtain background checks prior to employment, including a Working with Children Check.