Mentor

IMPACT Community Services; Hervey Bay; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

RDO & long weekend

Salary packaging up to $18,500

Birthday bonus day off

Donate 2 hours per month to charity

Grow your own

Leaders Lab

Employee assistance program

WWCC clearance reimbursement

Job summary

IMPACT Community Services in Hervey Bay is seeking a full-time Mentor to drive intensive, personalised case management under the Workforce Australia program. You will help clients build skills, gain experience, and progress into sustainable employment with regular support.

You will guide clients with a holistic approach, develop pre-employment skills, and create tailored work plans that align with career goals, while coordinating with partners to achieve outcomes.

Qualifications

• Experience in employment services or willingness to learn programs.
• Ability to motivate and support clients through goals.
• Strong interpersonal and communication skills.
• Ability to work in a performance-driven environment with KPIs.
• Background in working with diverse communities is a plus.

Responsibilities

• Guide clients using a holistic, person-centred approach addressing barriers and goals.
• Develop pre-employment skills and job readiness through coaching and workshops.
• Create and implement personalised work plans aligned to client needs.
• Support clients through education, training, and vocational development.
• Collaborate with Recruitment Partners and employers to match client needs.
• Maintain regular client engagement and achieve KPI targets.

Skills

Active listening

Coaching techniques

Client engagement

Relationship building

Communication skills

Education

Diploma or degree in Employment/Community Services (desirable)

Job description

IMPACT Community Services – Hervey Bay QLD

IMPACT Community Services Limited(IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is improving lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.

Why IMPACT?

We believe our people are our greatest asset, so to support you, we offer a wide range of benefits including:

• A fortnightly Rostered Day Off (RDO) and enjoy a long weekend
• Salary packaging up to $18,500 per year to increase your take home pay
• Birthday bonus day off
• Paid 2 hours per month to donate to a worthy cause of your choice
• Opportunities for advancement with our 'grow your own' approach
• Leadership programs with the Institute of Managers and Leaders
• Leaders Lab, development support for employees aspiring to leadership roles
• Workplace Chaplaincy for face to face, confidential support+ external employee assistance program
• Reimbursement for Working with Children clearance (after completed probation)

About the Opportunity

We are looking for a full-time Mentor to join our Workforce Australia program in Hervey Bay. The primary focus of this role is intensive, personalised case management that helps clients build skills, gain experience, and progress into sustainable employment through regular support.

On a day-to-day basis you will:

• Guide clients using a holistic, person-centred approach that addresses individual barriers, strengths, and goals.
• Develop pre-employment skills and job readiness through individual coaching, group activities, and resilience workshops.
• Create and implement personalised work preparation and employment plans aligned to client needs and career goals.
• Support clients through education, training, and vocational development to improve completion rates and employment outcomes.
• Collaborate with Recruitment Partners and employers to match client development with workforce and employer requirements.
• Maintain regular client engagement and achieve KPI targets through ongoing contact, support service coordination, and compliance with service delivery requirements.

To succeed in this role, you will

• Engage, motivate, and influence clients using active listening and coaching techniques to identify goals and overcome barriers.
• Ability to build strong relationships and collaborate with community services, networks, and employment providers to achieve positive client outcomes.
• Knowledge of employment services and the ability to quickly learn relevant programs and requirements.
• Strong communication skills, including rapport building, negotiation, advocacy, conflict resolution, and client assessment.
• Experience monitoring client progress, coaching, and mentoring clients to achieve employment and personal goals.
• Ability to work in a performance-driven environment, set priorities, and consistently achieve outcomes and KPIs.
• Qualification in relevant field e.g. Employment or Community Services would be desirable

To find out more, view our Position Description and full list of staff benefits at Join Our Team page, impact.org.au/careers-with-us

IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds.

We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all.

We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all.IMPACT is proud to be an INCLUSIVE EMPLOYER 2024-2025 with the Diversity Council Australia.

The successful applicant may need to obtain background checks prior to employment, including a Working with Children Check.