Experienced Case Manager

Employees Mutuals Limited; Newcastle City Council; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work from home

RewardsHub discounts

Learning & development opportunities

Employee Assistance Program

Annual salary reviews

Up to 16 weeks parental leave

Job summary

Employees Mutuals Limited is seeking an Experienced Case Manager to join our claims teams across Sydney, Parramatta or Newcastle. The role is full-time with flexible hybrid work from home up to 3 days weekly after induction, handling a portfolio of workers' compensation claims and supporting injured workers to return to work.

You will manage end-to-end outcomes, review claims, and provide clear information to stakeholders, while thriving in a fast-paced environment with strong communication and

Qualifications

• Previous Victorian Workers Compensation scheme experience or injury management background.
• Ability to work in a fast-paced, high-pressure environment.
• Strong PC skills and ability to learn new systems quickly.
• Excellent communication with diverse stakeholders.
• Empathetic, resilient and solutions-focused when handling sensitive cases.

Responsibilities

• Manage a portfolio of workers' compensation claims end-to-end.
• Provide timely, empathetic service to injured workers and employers.
• Conduct claims reviews and case conferences as required.
• Deliver accurate information about entitlements, obligations and options.

Skills

Excellent communication

Empathetic

Resilient

Strong PC skills

Proactive

Time management

Stakeholder engagement

Job description

## Experienced Case ManagerApplytime type: Full timeposted on: Posted 2 Days Agotime left to apply: End Date: June 30, 2027 (30+ days left to apply)job requisition id: JR5965EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.**THE OPPORTUNITY**As part of our diverse team based across **Sydney, Parramatta or Newcastle**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.As our team continues to grow, we have positions available in our claims teams where you will manage a portfolio of workers compensation claims, your focus will be on providing a high level of service and supporting injured workers to recover from workplace injury and return to work. This will be a **full time, permanent** position based in the **Sydney, Parramatta or Newcastle** offices with flexibility to work from home up to 3 days per week after induction training is completed.**YOUR RESPONSIBILITIES*** Provide early, timely and personal customer focused and empathetic service to injured workers and employers.* Proactively and effectively manage all aspects of a caseload of worker’s compensation claims within the legislation and compliance guidelines.* Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.* Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations and responsibilities).* Conduct claims reviews, case conferences or face to face meetings with clients as required.**ABOUT YOU*** Previous or current Victorian Workers Compensation scheme experience or injury management background* Previous experience working in a fast-paced, high-pressure environment with competing priorities.* Strong PC skills with the ability to quickly pick up new systems and processes* Excellent communication skills, with the confidence to engage and influence a variety of stakeholders* Empathetic, resilient and solutions-focused when managing complex or sensitive situations* Proactive, self-motivated and able to think creatively to overcome challenges* High attention to detail, with strong organisational and time management skills **WHAT WE OFFER**We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.***EML provides career opportunities and great employee benefits, including:*** * A diverse and collaborative team culture like no other* Flexibility to work from home to support work/life balance* A corporate wellbeing program with discounted health insurance and gym membership* Generous discounts from over 350 retailers through our RewardsHub program* Comprehensive learning and development opportunities to help you reach your full potential* Access to support and counselling services with work or personal matters, through our Employee Assistance Program* Companywide events to stay connected and celebrate success* Entitlement to annual company incentive scheme + salary reviews* Up to 16 weeks paid parental leave, plus superWe value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.