Senior Case Manager

eml; Adelaide; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible work from home

Annual incentive scheme

Salary reviews

Parental leave 16 weeks

Job summary

EML is seeking a Senior Case Manager in Adelaide to support injured workers, employers, and the broader community. This permanent, full-time role offers flexibility to work from home and is based in our Adelaide office.

You will develop proactive claims strategies, manage relationships with stakeholders, and ensure compliance with self-insurance guidelines. EML emphasises a supportive culture, development pathways and AI-driven tools to reduce administration.

Qualifications

• Demonstrated experience in workers compensation claims management.
• Empathetic, resilient and motivational approach to client support.
• Strong written and verbal communication skills.
• Attention to detail and accuracy in documentation.
• Highly developed stakeholder engagement and relationship management.
• Ability to coach and guide as a senior team member.

Responsibilities

• Preparing and implementing proactive claims strategies within required timeframes to achieve optimal outcomes and minimise claim costs.
• Building and maintaining strong relationships with internal and external stakeholders to progress strategies and actions.
• Assessing liability and recovery matters in line with relevant legislation and policies, while ongoing reviews of entitlements and payments.
• Proactively managing rehabilitation providers and approving wellness plans in line with self-insurance guidelines.
• Supporting injured workers through their recovery by promoting health and wellbeing and guiding return-to-work.
• Providing coaching, guidance and support to team members and handling escalated or complex claims.

Skills

Claims management

Empathy

Stakeholder engagement

Coaching & mentoring

Communication

Job description

THE OPPORTUNITY

We're now welcoming applications for a Senior Case Manager to join our supportive, purpose-driven team in Adelaide. This is deeply meaningful work where your expertise, empathy and ability to navigate complex claims can have a profound impact on injured workers, their employers and the wider community.

This is a permanent, full-time position based in our Adelaide office, with flexibility to work from home.

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off , or
• A 9-day fortnight

Giving you more control over your time and work-life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers a stable and future-focused career in the industry. Our deep expertise, purpose-driven work and development pathways help you build a long-term career where your skills and experience are valued.

EML's investment in AI-powered technology is also designed to reduce administration, giving you more time to focus on what matters most - supporting people through their recovery and return to work.

What You'll Be Doing

• Preparing and implementing proactive claims strategies within required timeframes to achieve optimal outcomes and minimise claim costs.
• Building and maintaining strong relationships with internal and external stakeholders to progress strategies and actions.
• Assessing liability and recovery matters in line with relevant legislation and policies, while undertaking ongoing reviews of entitlements and payments.
• Proactively managing rehabilitation providers and approving rehabilitation and wellness plans in accordance with self-insurance guidelines.
• Supporting injured workers through their recovery by promoting health and wellbeing and empowering them to actively participate in their treatment and return-to-work journey.
• Providing coaching, guidance and support to team members and assisting with escalated or complex claims matters.

What We're Looking For

We're looking for an experienced claims professional who combines technical expertise with genuine empathy and a strong commitment to achieving positive outcomes for injured workers.

• Demonstrated experience in workers compensation claims management, ideally within a self-insured environment.
• An empathetic, resilient and motivational approach to providing customer-centric support.
• Strong written and verbal communication skills, with the confidence to navigate challenging conversations.
• Excellent attention to detail and a strong commitment to accuracy.
• Highly developed stakeholder engagement and relationship management skills.
• The ability to proactively identify opportunities, develop effective strategies and drive claims outcomes.
• The confidence and experience to provide coaching, guidance and support as a senior member of the team.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super