Customer Support Travel Consultant (Cruise Academy) - Broadbeach, QLD

Ignite; Gold Coast City; Vor Ort; AUD 100.000 - 150.000; Vollzeit

Benefits dieser Stelle

Travel discounts

Excellent culture

Great Place to Work ANZ

Staff discounts and benefits

Career growth and development

Wellbeing programs

Zusammenfassung

My Cruises, part of Ignite Travel Group, is seeking Customer Support Travel Consultants to join our cruise division on the Gold Coast. No travel-industry experience is required; you’ll start with fully paid training and a guaranteed full-time position upon completion.

As a Cruise Expert, you’ll help customers plan unforgettable cruises, enjoy industry travel discounts, a beachfront Broadbeach office, and ongoing development opportunities within our global network.

Qualifikationen

• Exceptional multitasking ability to juggle priorities and meet deadlines
• Proficient in Microsoft Office or similar programs
• Value building strong customer relationships
• Experience working in a fast-paced environment
• Experience travelling overseas is ideal

Aufgaben

• Assist customers with cruise bookings and travel planning
• Participate in training and develop cruise product knowledge
• Meet sales targets while delivering exceptional customer service

Kenntnisse

Multitasking

MS Office proficiency

Relationship building

Fast-paced experience

Overseas travel experience (ideal)

Tools

Microsoft Office

Jobbeschreibung

We're hiring for Customer Support Travel Consultants with My Cruises, part of the Ignite Travel Group. Join a team of CLIA-accredited cruise experts and explore the world while helping customers create unforgettable travel experiences.

Set sail on an exciting career adventure with the My Cruises/Ignite Travel Cruise Academy!

We're on the lookout for enthusiastic individuals to join our cruise division. You don't need prior experience in the travel industry, just a knack for hitting sales targets, stellar customer service skills, and a passion for all things cruise-related.

Successful candidates will embark on a fully paid training journey, learning from the country's top cruise experts in an interactive, fast-paced environment. Upon completion, participants will become a Fully Accredited Cruise Consultant with a guaranteed full-time position and future career opportunities within the My Cruises team.

As a Cruise Expert, you'll get to experience cruising first-hand. Plus, you'll enjoy exclusive travel discounts, monthly recognition programs, access to health consultants and financial advisors, and a beautiful beachfront office in Broadbeach.

Who you are...

• Exceptional multitasking ability, with the ability to juggle priorities to meet deadlines and customer expectations
• Competent level of proficiency in the Microsoft Office suite or similar programs
• You value the importance of developing strong relationships
• Experience working in a fast-paced environment
• Experience travelling overseas is ideal

Your awesome extras...

• OTE $100K + Super
• See the World - Industry travel discounts
• Award-Winning Culture - Our people genuinely love what they do and who they work with
• Backed by Flight Centre Travel Group Australia, a certified Great Place to Work® (ANZ)
• Diverse & Inclusive - We're an Equal Opportunity Employer and encourage applications from individuals from diverse cultural and ethnic backgrounds
• Learn & Grow - Tailored Learning & Development pathways, including in-depth cruise product training
• Exclusive Staff Benefits - Access to 350+ retail, health, and wellbeing discounts, financial planning advice, and an employee share plan
• Endless Career Opportunities - Grow your career across our global network; we proudly promote from within
• Health & Wellbeing - Corporate health insurance discounts with BUPA, access to an internal gym, and wellness initiatives
• Mental Health Support - Employee Assistance Program available for you and your family
• Social & Industry Events - Awards nights, team celebrations, and opportunities to attend global conferences (next stop: Bangkok 2026!)
• Giving Back - Paid parental and volunteer leave, plus opportunities to support charities through Workplace Giving
• Sustainability at the Helm - We're committed to protecting the oceans and the future of cruising through responsible and sustainable practices