Customer Support Travel Consultant

Ignite.; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

OTE $100K + Super

Industry travel discounts

Award-winning culture

Great Place to Work ANZ

Job summary

Ignite Travel Group's My Cruises division is hiring for Customer Support Travel Consultants in Broadbeach, QLD. You’ll join a CLIA-accredited team of cruise experts and help customers plan unforgettable voyages.

No prior travel industry experience is required; you’ll undergo a fully paid training journey and, upon completion, become a Fully Accredited Cruise Consultant with a guaranteed full-time position and future career opportunities within the My Cruises team.

Qualifications

• No travel industry experience required.
• Able to hit sales targets and provide excellent customer service.
• Interest in cruise product and world travel.

Responsibilities

• Assist customers with cruise bookings and inquiries.
• Engage in a paid training program to become an accredited Cruise Consultant.
• Maintain high service standards in a fast-paced environment.

Skills

Multitasking

MS Office

Relationship building

Fast-paced environment

Overseas travel

Job description

Customer Support Travel Consultant (Cruise Academy) - Broadbeach, QLD

Job no: 533002
Brand: Ignite
Work type: Full time
Location: Queensland
Categories: Sales and Customer Service

We're hiring for Customer Support Travel Consultants with My Cruises, part of the Ignite Travel Group. Join a team of CLIA-accredited cruise experts and explore the world while helping customers create unforgettable travel experiences.

Set sail on an exciting career adventure with the My Cruises/Ignite Travel Cruise Academy!

We're on the lookout for enthusiastic individuals to join our cruise division. You don't need prior experience in the travel industry, just a knack for hitting sales targets, stellar customer service skills, and a passion for all things cruise-related.

Successful candidates will embark on a fully paid training journey, learning from the country's top cruise experts in an interactive, fast-paced environment. Upon completion, participants will become a Fully Accredited Cruise Consultant with a guaranteed full-time position and future career opportunities within the My Cruises team.

As a Cruise Expert, you'll get to experience cruising first-hand. Plus, you'll enjoy exclusive travel discounts, monthly recognition programs, access to health consultants and financial advisors, and a beautiful beachfront office in Broadbeach.

Who you are...

• Exceptional multitasking ability, with the ability to juggle priorities to meet deadlines and customer expectations
• Competent level of proficiency in the Microsoft Office suite or similar programs
• You value the importance of developing strong relationships
• Experience working in a fast-paced environment
• Experience travelling overseas is ideal

Your awesome extras...

• OTE $100K + Super
• See the World - Industry travel discounts
• Award-Winning Culture - Our people genuinely love what they do and who they work with
• Backed by Flight Centre Travel Group Australia, a certified Great Place to Work® (ANZ)
• Diverse & Inclusive - We're an Equal Opportunity Employer and encourage applications from individuals from diverse cultural and ethnic backgrounds
• Learn & Grow - Tailored Learning & Development pathways, including in-depth cruise product training
• Exclusive Staff Benefits - Access to 350+ retail, health, and wellbeing discounts, financial planning advice, and an employee share plan
• Endless Career Opportunities - Grow your career across our global network; we proudly promote from within
• Health & Wellbeing - Corporate health insurance discounts with BUPA, access to an internal gym, and wellness initiatives
• Mental Health Support - Employee Assistance Program available for you and your family
• Social & Industry Events - Awards nights, team celebrations, and opportunities to attend global conferences (next stop: Bangkok 2026!)
• Giving Back - Paid parental and volunteer leave, plus opportunities to support charities through Workplace Giving
• Sustainability at the Helm - We're committed to protecting the oceans and the future of cruising through responsible and sustainable practices

#LI-KP1 #IGNT #LI-Onsite