PlaySafe Guest Experience Advisor (24/7)

Crown Resorts Limited; Perth; On-site; AUD 65,000 - 75,000; Full time

Job summary

Crown Resorts Limited is seeking a PlaySafe Advisor to support responsible gambling and guest experiences across Crown's Perth properties.

This role involves a 24/7 roster, collaboration with operations and support teams, and maintaining compliance while recording incidents and preparing reports.

Join Crown to contribute to Crown's 29 Strategy and build a meaningful hospitality career within a vibrant, world-class resort.

Qualifications

• Experience in guest-focused roles within hospitality or gaming environments.
• Understanding of gambling regulations and responsible gambling practices.
• Ability to document incidents and maintain accurate records.

Responsibilities

• Build positive relationships with guests across the resort.
• Support Crown's responsible gambling commitments and regulatory obligations.
• Record incidents accurately and prepare reports for systems and stakeholders.
• Collaborate with departments across Crown Perth and other Crown properties.
• Demonstrate sound judgement and professionalism in complex situations.

Skills

Guest engagement

Stakeholder collaboration

Regulatory compliance

Incident reporting

Attention to detail

Communication skills

Job description

Crown Resorts Limited is seeking a PlaySafe Advisor to support responsible gambling and guest experiences across Crown's Perth properties.

This role involves a 24/7 roster, collaboration with operations and support teams, and maintaining compliance while recording incidents and preparing reports.

Join Crown to contribute to Crown's 29 Strategy and build a meaningful hospitality career within a vibrant, world-class resort.