CRM Database & Systems Administrator

State Library of NSW; Sydney; On-site; AUD 117,000 - 129,000; Full time

Job summary

State Library of New South Wales is seeking a CRM Database & Systems Administrator to manage the day-to-day administration of the Library’s CRM platform and ensure data integrity. The role supports current and future departments in implementing and adopting the CRM system to meet business needs.

Ideal candidates will have Dynamics 365 and Power Platform experience, strong data migration and visualization skills, and a focus on data quality and user access.

Qualifications

• Relevant tertiary qualifications in information technology, data management, business systems or a related discipline, or equivalent demonstrated professional experience.
• Experience maintaining Microsoft Dynamics 365 and Power Platform components.
• Knowledge of database administration and CRM systems, including data quality and user access.
• Experience with data migration, integration, reporting and analytics using Power BI and SQL.

Responsibilities

• Administer the Library’s CRM platform daily and ensure data integrity.
• Support implementation, adoption and ongoing use of the CRM platform across departments.
• Provide operational support and continuous improvement for CRM processes and data workflows.

Skills

Dynamics 365

Power Platform

SQL

Data Migration

Data Quality

CRM Administration

Education

Tertiary IT qualification

Tools

Power Apps

Power Automate

Dataverse

Power BI

SQL Server

Job description

A living library for now, for the future, for all of us

CRM Database & Systems Administrator

State Library of New South Wales

Digital Experience Division

Clerk Grade 7/8 | Temporary two-year contract, with the possibility of conversion to ongoing

Competitive remuneration package up to $146,779 p.a. (package includes salary between $116,981- $129,492 p.a., plus employer’s contribution to superannuation and annual leave loading)

Closing date for applications: 17th November 2026 at 10am.

About the Opportunity

We are seeking an CRM Database & Systems Administrator who will be responsible for the day-to-day administration, data integrity, operational support and continuous improvement of the Library’s CRM platform.

This role will support current and future departments in the implementation, adoption, and ongoing use of the CRM platform, ensuring it meets business needs and delivers effective stakeholder outcomes.

The Ideal Candidate

To be successful in this role, you will have the following knowledge and experience:

Relevant tertiary qualifications in information technology, data management, business systems or a related discipline, or equivalent demonstrated professional experience.

Experience maintaining Microsoft Dynamics 365 (e.g. Sales, Customer Service, Customer Insights Journeys) and Power Platform components (e.g. Power Apps, Power Automate, Dataverse, Power BI).

Knowledge of database administration, CRM systems or enterprise business platforms, including data quality, user access, configuration support and operational issue resolution.

Experience with data migration and integration (ability to map, cleanse, and load data from a variety of sources), and data visualisation and analytics (transforming data into actionable insights using Power BI and SQL).

Experience managing data requests, segmentation, extracts, data cleansing, reporting support or system administration activities for business users.

The State Library of NSW is implementing Microsoft Dynamics 365 as a whole-of-Library CRM to support fundraising, Library membership, public programs, reader services and communications.

Describe your experience administering Microsoft Dynamics 365, Power Platform or a comparable CRM or business system. Explain how this experience would help you support a CRM environment designed for a cultural institution rather than a sales-based organisation.

Choose one CRM, database, membership, events, fundraising or other business system you have worked with in depth. Briefly describe your role in supporting or administering that system, the work you personally performed, and how your work helped users, improved data quality, resolved issues or supported business needs.

If you have any questions about the role, please contact People & Culture on @sl.nsw.gov.au or [phone].