CRM Product Owner - Salesforce

Waverley Council; Waverley; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Gym discounts across Australia

Bondi Junction office near train

9-day fortnight

Job summary

Waverley Council is seeking an exceptional Salesforce Product Owner to shape and own a major Salesforce platform project. You will lead discovery through go-live and transition into BAU, owning the backlog and delivering customer-value outcomes.

You will collaborate with IT and business leaders, design processes, review solutions with the partner, and drive continuous improvements across the platform. A strong Agile and communications skill set is essential.

Qualifications

• Demonstrated experience in Salesforce product ownership, business analysis or functional consulting.
• Hands-on Salesforce experience across business process analysis, configuration, solution design and platform optimisation.
• A strong understanding of Salesforce data models, automation, workflows, security, reporting, integrations and user experience design.
• Experience leading or making a significant contribution to a large Salesforce implementation, transformation or migration.
• Practical Agile delivery capability, including backlog management, user stories, sprint planning and prioritisation.
• Exceptional stakeholder engagement, facilitation and communication skills across business, executive and technical audiences.

Responsibilities

• Lead the Salesforce product vision, roadmap and implementation priorities from discovery through to business-as-usual operations.
• Own and prioritise the product backlog, translate business problems into clear user stories, requirements and acceptance criteria.
• Partner with business units to design service processes, automate workflows and reduce manual effort.
• Act as Waverley’s counterpart to our Salesforce implementation partner, reviewing proposed solutions to ensure quality, value and strategic fit.
• Guide planning, backlog refinement, testing, demonstrations, release decisions and benefits tracking.

Skills

Salesforce product ownership

Stakeholder engagement

Agile delivery

Business analysis

Requirements gathering

Communication

Tools

Salesforce

Jira

APIs

Job description

This is not a role where you inherit someone else's roadmap. You will help build the platform, shape it, and then own what comes next.

Waverley is doing things differently. We are building a connected digital customer ecosystem and creating a more product-led approach to the platforms that support our community and our people. This role sits at the intersection of customer experience, digital transformation and enterprise technology, with the authority to shape a platform that will influence how Council delivers services for years to come.

We are looking for an exceptional Salesforce Product Owner who can move confidently between delivery and ongoing support. You will join at the beginning of a major implementation, influence the solution from discovery through go-live, and then transition with the platform into business-as-usual operations. Few product roles offer the opportunity to implement an enterprise platform and retain genuine ownership of its continuous evolution.

What you’ll get to do

Working with our implementation partner, Information Technology teams and business leaders, you will set the product vision, own the roadmap, make prioritisation decisions and ensure the investment delivers measurable improvements.

You will help turn complex service needs into a coherent Salesforce solution, challenge design decisions, guide migration from legacy systems and keep delivery focused on outcomes rather than features.

Once live, you will transition into a new product model, creating the backlog, governance cadence and continuous improvement roadmap.

Over the next three years, you will:

• Lead the Salesforce product vision, roadmap and implementation priorities from discovery through to business-as-usual operations
• Own and prioritise the product backlog, translate business problems into clear user stories, requirements and acceptance criteria
• Partner with business units to design service processes, automate workflows and reduce manual effort
• Act as Waverley’s counterpart to our Salesforce implementation partner, reviewing proposed solutions to ensure quality, value and strategic fit
• Guide planning, backlog refinement, testing, demonstrations, release decisions and benefits tracking

What you’ll bring

You understand Salesforce deeply enough to test technical advice, but your real strength is connecting technology decisions to customer outcomes, business value and sustainable operations.

You are commercially aware, comfortable making trade-offs and able to build trust across technical and non-technical teams.

We are looking for someone who brings:

• Demonstrated experience in Salesforce product ownership, business analysis or functional consulting
• Hands-on Salesforce experience across business process analysis, configuration, solution design and platform optimisation
• A strong understanding of Salesforce data models, automation, workflows, security, reporting, integrations and user experience design
• Experience leading or making a significant contribution to a large Salesforce implementation, transformation or migration
• Practical Agile delivery capability, including backlog management, user stories, sprint planning and prioritisation
• Exceptional stakeholder engagement, facilitation and communication skills across business, executive and technical audiences

Salesforce certifications such as Platform Administrator, Business Analyst, Platform App Builder, Service Cloud Consultant or Advanced Administrator will be highly regarded. Experience with integration architecture, APIs, data migration, master data management or Salesforce AI capabilities will also stand out.

A background in government, utilities or service-based organisations is valuable, but it is not essential. We actively welcome applicants from consulting, enterprise, technology and regulated service environments who want to apply their expertise to work with direct community impact.

Why join Waverley

• Temporary full time: 3-year fixed term contract (3 office days per week)
• Work your hours in 9 days and have the 10th day off each fortnight
• Enjoy discounted gym memberships across Australia
• Bondi Junction office within 5-minute walk of the train station

We are committed to providing an accessible and inclusive recruitment process. If you require adjustments or support at any stage, please contact our People and Culture team at ***********@waverley.nsw.gov.au.

Waverley Council is committed to providing equal employment opportunities to all candidates. We value diversity. We encourage applications from people from diverse groups, including, but not limited to, Aboriginal and Torres Strait Island people; people from culturally diverse backgrounds; young people; older workers; people with disabilities; LGBTQIA+; and other minority groups.

We fully support the aims and objectives of the NSW Officer of Children's Guardian and Child Protection legislation. We will implement necessary practices to ensure safety.