Business Systems Analyst

the original; Sydney; On-site; AUD 112,000 - 129,000; Full time

Job summary

Waverley Council in Sydney is seeking an Enterprise Systems Analyst to partner with frontline teams and ICT specialists, translating business needs into practical specifications and ensuring Council applications run smoothly. You will deliver upgrades and integrations across ERP/CRM/finance platforms, improve data quality, and support testing from design to rollout.

A strong BA background and stakeholder communication are essential.

Qualifications

• 3–5 years in business analysis, business systems or application support or equivalent.
• Hands-on experience with ERP, CRM, finance, asset management or customer service platforms.
• Experience with enhancements, upgrades, implementations or testing.
• Strong stakeholder engagement and ability to turn requirements into clear specs.
• Analytical mindset and clear communication.

Responsibilities

• Partner with Council teams to uncover needs and identify system opportunities.
• Translate needs into clear, practical specifications.
• Help deliver upgrades, implementations and integrations of core applications.
• Collaborate with ICT specialists, project teams and vendors from design to rollout.
• Improve processes, data quality and automation at the source.

Skills

Business analysis

Enterprise applications

Stakeholder management

Requirements gathering

Communication

Education

Tertiary qualifications

Job description

Behind every service Waverley deliver is a system that has to work. Be the person who makes those systems work better for our community and the staff who serve it.

Enjoy turning messy problems into smart, practical fixes? Join our Enterprise Systems team and sit right where business meets technology – working with frontline teams, ICT specialists and vendors to improve the applications Council runs on.

What you’ll get to do

• Partner with teams across Council to uncover what they need and where systems can do more
• Turn those needs into clear, practical specifications
• Help deliver upgrades, implementations and integrations of our core applications
• Work alongside ICT specialists, project teams and vendors from design through to testing and rollout
• Fix problems at the source – improving processes, data quality and automation

What you’ll bring

• 3–5 years in business analysis, business systems or application support (or equivalent capability), plus relevant tertiary qualifications or equivalent experience
• Hands-on experience with enterprise applications such as ERP, CRM, finance, asset management or customer service platforms
• Experience with enhancements, upgrades, implementations or testing
• Great stakeholder skills and the ability to turn requirements into clear specifications
• A sharp, analytical, problem-solving mind and strong communication

Not an expert in TechnologyOne or Infor Pathway? That’s fine – we value strong enterprise systems experience and a willingness to learn. Bonus points for NSW local government experience, an understanding of integrations, APIs and reporting, or exposure to Agile, ITIL or PRINCE2.

Culture

At Waverley Council, our values of Respect, Integrity, Innovation, Collaboration and Care guide how we work together, deliver, lead and support our community.

Why join Waverley

• Permanent role with a salary of $ 112,331.06 – $ 129,180.70 plus 12% super
• Flexibility that works: an agile working policy
• Work that matters: your improvements are felt by the whole community
• A supportive, inclusive team and a culture built on values
• Offices in Alexandria and Bondi Junction, close to transport and cafes – and a council between the city and the sea
• Fitness Passport, EAP and wellness that works for you! From annual skin checks and flu shots to our bi-annual health fair, we’re committed to helping you stay healthy

We are committed to providing an accessible and inclusive recruitment process. If you require adjustments or support at any stage, please contact our People and Culture team at [e-mail].

Waverley Council is committed to providing equal employment opportunities to all candidates. We value diversity. We encourage applications from people from diverse groups, including, but not limited to, Aboriginal and Torres Strait Island people; people from culturally diverse backgrounds; young people; older workers; people with disabilities; LGBTQIA+; and other minority groups.

We fully support the aims and objectives of the NSW Officer of Children's Guardian and Child Protection legislation. We will implement necessary practices to ensure safety.