CRM Platform Lead: Dynamics 365 & Platform Innovation

EML; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

Discounts at retailers

Wellbeing program

Learning & development

EAP access

Celebration events

Annual incentives

Job summary

EML, Sydney, is seeking a CRM Platform Lead to own the Dynamics 365 CRM and Dataverse roadmap. You will lead hands-on configuration, manage environments and releases, and coordinate ITIL-aligned incident handling.

You will partner with stakeholders and vendors to translate business needs into practical CRM solutions. As part of a growing Technology team in Sydney, you will influence platform direction, drive improvements, and help the business deliver better outcomes for claims management and

Qualifications

• 8+ years' experience with Microsoft Dynamics 365 CE / CRM, including hands-on configuration of Dataverse and model-driven apps.
• Experience supporting CRM integrations and automation using Power Automate, connectors and APIs.
• Strong capability in environment and release management, incident resolution and service transition, with working knowledge of Dynamics 365 identity, licensing and access controls, including Microsoft Entra and role-based security.
• Ability to translate business needs into practical CRM solutions and work effectively with stakeholders and vendors.
• Data migration, SharePoint, Outlook and reporting experience, plus relevant Microsoft or ITIL qualifications, would be highly regarded.

Responsibilities

• Own the Dynamics 365 CRM and Dataverse roadmap, keeping the platform reliable and aligned with business priorities.
• Lead hands-on configuration and enhancements, translating business needs into practical solutions with standard platform capabilities.
• Manage environments, testing and controlled releases, ensuring changes and Microsoft updates are assessed and implemented safely.
• Coordinate incident, problem and change management in line with ITIL practices across CRM, integrations, access and data.
• Partner with business and delivery teams to prioritise the CRM backlog, balancing enhancements, technical debt, risks and support improvements.

Skills

Dynamics 365 CE

Dataverse

Power Automate

Environment management

Stakeholder liaison

Data migration

Education

Microsoft Certifications

ITIL certifications

Tools

SharePoint

Outlook

Job description

EML, Sydney, is seeking a CRM Platform Lead to own the Dynamics 365 CRM and Dataverse roadmap. You will lead hands-on configuration, manage environments and releases, and coordinate ITIL-aligned incident handling.

You will partner with stakeholders and vendors to translate business needs into practical CRM solutions. As part of a growing Technology team in Sydney, you will influence platform direction, drive improvements, and help the business deliver better outcomes for claims management and