Dynamics 365 CRM Platform Lead | Hybrid & Impact

EML Group; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

Discounts at retailers via RewardsHub

Corporate wellbeing program

Learning and development

Employee Assistance Program (EAP)

Job summary

EML is expanding its Technology team in Sydney and seeks a CRM Platform Lead to shape the Dynamics 365 CRM and Dataverse roadmap. You will lead hands‑on configuration, drive enhancements, and coordinate releases ensuring platform reliability and alignment with business priorities.

You’ll work with stakeholders to translate needs into scalable CRM solutions, manage environments and security, and influence CRM strategy across integrations, data and reporting.

Qualifications

• 8+ years’ experience with Microsoft Dynamics 365 CE / CRM, including Dataverse and model‑driven apps.
• Experience supporting CRM integrations and automation using Power Automate, connectors and APIs.
• Strong capability in environment and release management, incident resolution and service transition, with knowledge of Microsoft Entra and role‑based security.

Responsibilities

• Own the Dynamics 365 CRM and Dataverse roadmap, keeping the platform reliable, sustainable and aligned with business priorities.
• Lead hands‑on configuration and enhancements, translating business needs into practical solutions that maximize standard platform capabilities.
• Manage environments, testing and controlled releases, ensuring changes and Microsoft updates are assessed, communicated and implemented safely.
• Coordinate incident, problem and change management in line with ITIL practices, resolving issues across CRM, integrations, access and data.
• Partner with business and delivery teams to prioritise the CRM backlog, balancing enhancements, technical debt, risks and support improvements.

Skills

Dynamics 365 CE / CRM

Dataverse

Power Automate

APIs

Environment & release management

Stakeholder management

Education

Microsoft certifications in CRM or ITIL

ITIL qualifications

Tools

Power Platform tools

Job description

EML is expanding its Technology team in Sydney and seeks a CRM Platform Lead to shape the Dynamics 365 CRM and Dataverse roadmap. You will lead hands‑on configuration, drive enhancements, and coordinate releases ensuring platform reliability and alignment with business priorities.

You’ll work with stakeholders to translate needs into scalable CRM solutions, manage environments and security, and influence CRM strategy across integrations, data and reporting.