CRM Platform Lead — Drive Dynamics 365 Innovation

Employers Mutual Management Pty Ltd; Sydney; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

Retail discounts

Wellbeing program

Learning & development

EAP access

Incentive program

Annual salary reviews

Job summary

EML in Sydney is seeking a CRM Platform Lead to own the Dynamics 365 CRM and Dataverse roadmap, ensuring reliability and alignment with business priorities.

You will lead hands-on configuration, manage environments and releases, and collaborate with delivery teams to prioritise the CRM backlog. This role offers hybrid work options after probation and the chance to influence platform direction as we expand our AI-enabled solutions in workers' compensation.

Qualifications

• 8+ years of experience with Microsoft Dynamics 365 CE/CRM including Dataverse and model-driven apps.
• Experience in CRM integrations and automation using Power Automate, connectors and APIs.
• Strong environment and release management, incident resolution and service transition.
• Ability to translate business needs into practical CRM solutions and work with stakeholders.

Responsibilities

• Own the Dynamics 365 CRM and Dataverse roadmap, ensuring platform reliability and alignment with priorities.
• Lead hands-on configuration and enhancements leveraging standard platform capabilities.
• Manage environments, testing, releases and Microsoft updates with safe rollout.
• Coordinate incident, problem and change management per ITIL practices for CRM and integrations.
• Prioritise CRM backlog with business and delivery teams, balancing improvements and technical debt.

Skills

Microsoft Dynamics 365 CE

Dataverse

Power Automate

APIs

Environment & release mgmt

Incident resolution

Stakeholder management

Security & Entra

Tools

Dataverse

Power Automate

Dynamics 365 CE

APIs

Microsoft Entra

Job description

EML in Sydney is seeking a CRM Platform Lead to own the Dynamics 365 CRM and Dataverse roadmap, ensuring reliability and alignment with business priorities.

You will lead hands-on configuration, manage environments and releases, and collaborate with delivery teams to prioritise the CRM backlog. This role offers hybrid work options after probation and the chance to influence platform direction as we expand our AI-enabled solutions in workers' compensation.