CRM Functional Analyst — Student Systems Expert

UniSC Careers; Sunshine Coast Regional; On-site; AUD 106,000 - 116,000; Full time

Benefits offered by this job

17% Super

Flexible work arrangements

Generous leave options

Professional development

Job summary

The University of the Sunshine Coast (UniSC) invites applications for a Functional Analyst – CRM in Student Services at UniSC Sunshine Coast, Sippy Downs. You’ll blend business analysis, systems expertise and stakeholder engagement to enhance Oracle B2C Service (CRM), CareerHub and related platforms used to support students.

You’ll lead requirements, design solutions, train users and drive continuous improvement across enterprise student systems.

Qualifications

• Demonstrated analytical and problem-solving skills, including the ability to investigate complex business and system issues, analyse requirements, evaluate options and recommend effective functional solutions.
• Highly developed communication, stakeholder engagement and facilitation skills.
• Experence supporting enterprise systems and translating business requirements into functional specifications, process improvements and system solutions.
• Demonstrated technical aptitude, including the ability to understand system architecture, data structures, integrations, SQL queries, scripting logic, APIs and technical documentation.
• Demonstrated experience in business analysis methodologies including requirements elicitation, process mapping, functional specification development, testing, user acceptance testing (UAT) and implementation support.

Responsibilities

• Provide specialist functional expertise in student systems through business analysis, requirements gathering, solution design, user support, training development and continuous improvement activities.
• Partner with stakeholders to analyse business requirements, identify improvement opportunities and recommend system and process solutions that enhance operational effectiveness.
• Provide advanced functional support and configuration analysis for student systems, including Oracle B2C Service (CRM), Career Hub and related platforms, to ensure effective business outcomes; and
• Provide functional leadership and specialist advice in relation to student systems, business processes, testing activities, system enhancements and user adoption.

Skills

Analytical skills

Stakeholder engagement

Requirements gathering

CRM systems

SQL

APIs

UAT

Process mapping

Tools

SQL queries

APIs

Job description

The University of the Sunshine Coast (UniSC) invites applications for a Functional Analyst – CRM in Student Services at UniSC Sunshine Coast, Sippy Downs. You’ll blend business analysis, systems expertise and stakeholder engagement to enhance Oracle B2C Service (CRM), CareerHub and related platforms used to support students.

You’ll lead requirements, design solutions, train users and drive continuous improvement across enterprise student systems.